Teams at Zip

Own the onboarding product strategy, building AI-powered systems for configuration, activation, adoption, versioning, and expansion. Develop scalable sandbox, workflow promotion, API/MCP, guidance, and rollout frameworks that reduce time-to-go-live and operational friction. Partner with Engineering, Design, Customer Success, Solutions Consulting, Documentation, and Education to improve self-service adoption, define growth metrics, and turn manual onboarding processes into scalable product experiences.

Build and scale enterprise B2B support operations by designing SOPs, managing Zendesk and other support technologies, implementing automation, creating KPI dashboards, establishing SLAs, and leveraging AI/ML to improve efficiency and customer service. Partner cross-functionally with leadership, Engineering, and customer-facing teams to standardize workflows, optimize response times, and support key accounts.

Commercial Account Executive responsible for closing enterprise SaaS deals, prospecting new opportunities, consulting with buyers, delivering product demonstrations, and positioning Zip’s procurement platform. The role requires developing procurement expertise, managing value-based sales cycles, using sales intelligence tools, and contributing to sales-process development in a fast-growing startup.