Jobs at Zero Hash

Leads strategic finance, FP&A, corporate planning, financial modeling, profitability analysis, pricing, deal desk support, vendor cost optimization, customer cohort analysis, and investor-facing financial materials. Partners with Product, Revenue, and executive leadership to guide resource allocation, roadmap priorities, commercial negotiations, and margin expansion. Owns the consolidated three-statement model and translates complex financial data into actionable recommendations.

The Sales Development Representative will qualify inbound leads and conduct targeted outbound prospecting to banks, fintechs, brokerages, and payment companies. Responsibilities include discovery calls, account research, multi-threaded stakeholder outreach, objection handling, qualified meeting booking, CRM maintenance, and clean handoffs to Account Executives. The role partners with sales and marketing to refine targeting and messaging while building expertise in strategic accounts. Familiarity with crypto, blockchain, regulated financial services, and compliance-heavy sales cycles is preferred.

Lead and scale a channel-led GTM motion by sourcing, onboarding, and managing strategic partners (banks, fintechs, brokerages, payments, marketplaces). Build partner GTM/enablement, negotiate commercial models, drive partner-sourced revenue, coordinate integrations, track KPIs and ROI, and represent the company at industry events globally.

Leads relationship management for strategic B2B clients in fintech and crypto infrastructure. Responsibilities include managing and coaching relationship managers, strengthening executive partnerships, driving retention, renewals, expansion, cross-sell opportunities, and advocacy. The role coordinates with sales, product, engineering, legal, finance, and marketing; oversees onboarding, business reviews, reporting, client satisfaction, contract negotiations, and operational improvements. Travel may be required up to 20%.

Provide high-volume B2C and B2B support through email and phone, resolving KYC, digital asset transaction, and account issues. Investigate logs, dashboards, and transaction flows to identify root causes, communicate clearly, manage escalations, and own cases through resolution. Contribute to runbooks, workflow improvements, and team operations while working U.S. business hours from the Philippines.

Own zerohash’s ecosystem thesis and lead strategic partnerships with blockchain networks, token issuers, foundations, and infrastructure providers. Source, negotiate, and close complex commercial agreements, then drive integrations through Product and Engineering to launch. Translate onchain infrastructure for institutional leaders, represent the company publicly, manage ecosystem performance, and align partnerships with product and revenue goals. Build the function and team over time.

Leads zerohash’s global digital asset liquidity and exchange services across CLOB and RFQ systems. Responsibilities include developing liquidity strategies, managing market maker and stablecoin issuer relationships, overseeing OTC operations, asset listings, settlement optimization, monitoring market quality, mitigating liquidity risks, ensuring regulatory compliance, and reporting recommendations to executives. The role builds teams and processes, scales liquidity operations globally, coordinates cross-functional stakeholders, and drives technology adoption within the business.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

Lead and own daily crypto and fiat settlement and trading operations: investigate and resolve breaks, run reconciliations, manage trade lifecycle, automate tasks with Python, run partner go-lives, use LLM tooling, build operational dashboards, and serve as technical SME and on-call responder.

Own the second-line technology and cyber risk function, including risk frameworks, registers, appetite metrics, quantitative risk modeling, and board reporting. Independently assess security controls, penetration tests, vulnerabilities, AI systems, vendors, and regulatory requirements. Partner with Engineering and Security to identify infrastructure, application, model, cryptographic, and emerging technology risks while overseeing AI governance and supporting regulatory and counterparty assessments.

Own the operational risk discipline within the enterprise risk program. Responsibilities include designing the operational risk framework, managing loss events, running RCSA assessments, conducting scenario analysis, testing controls, supporting Engineering incident reviews, tracking remediation, and preparing risk reporting for the CRO, Risk Committee, and board.

Owns functional, exploratory, regression, automation, and user acceptance testing across API- and SDK-based products. Designs test cases, translates acceptance criteria into scenarios, manages defects, verifies data, and supports release readiness across development, certification, and production environments. Collaborates with product managers, developers, and SDETs to identify coverage gaps and improve quality practices. The role may also test financial transaction flows and contribute to automation debt remediation.

Lead delivery of auth-related software projects end-to-end, coordinate cross-functional teams, manage release calendars and JIRA, surface risks, drive PDLC best practices, and build scalable automated AI reporting for stakeholders.

Own end-to-end delivery for the Tokenize & Core product vertical: plan and run JIRA releases and sprints, manage cross-functional dependencies, track delivery metrics, surface risks, drive PDLC best practices, help with resourcing, and implement automated AI reporting to support stakeholders through production roll-out.

Build and maintain the company website, client-facing portal, and internal web apps. Design and structure web pages, implement UI enhancements, optimize performance and scalability, collaborate with backend engineers (Go), ensure brand-consistent design, and mentor teammates to drive product excellence.

Senior leader to build and scale business operations including BI, AI operational rollout, procurement, new product/market analysis, and organizational design. Partner with Finance, Product, Engineering, Compliance, and Commercial teams to create dashboards, drive AI adoption with governance, lead vendor strategy, size markets, and recommend org/headcount changes. Regularly present findings to executive leadership and board.

Lead and build a global Implementation Services function, personally deliver complex enterprise implementations, design processes, tooling, metrics and org structure, collaborate cross-functionally (Product, Engineering, Sales, Compliance), hire and develop teams, own budget and roadmap, and act as executive escalation and customer-facing leader to accelerate time-to-value.

Provide technical client-facing support by troubleshooting integrations, identifying bugs and performance issues, escalating product gaps to engineering, building internal tools and dashboards, creating alerts and runbooks, and supporting enterprise partners during incidents to ensure seamless digital asset and fiat transactions.

Lead end-to-end planning and execution of multiple complex, cross-functional strategic programs. Align stakeholders, manage dependencies and risks, establish governance, build program plans and dashboards, drive operational excellence, and support customer implementation programs. Create scalable AI-driven reporting and frameworks for program management across the organization.

Lead the Transact Auth product: define and prioritize roadmap, drive full product lifecycle from ideation to launch, conduct market and competitive research, gather customer feedback, work cross-functionally with engineering and design, set and track KPIs, and iterate quickly using data-driven decisions.