Software Engineer - Backend

Job Summary

We're looking for a well-rounded Software Engineer to be part of our efforts to use AI in providing the world's best customer service. We have a huge amount of knowledge about how our customers solve issues for their customers. Conversational AI agents can use this knowledge to solve problems better and faster, including taking actions on behalf of customers, supervised by human agents. This is where you come in. We're standing up a new team to increase our capability in this field, and you can have a big impact on how this pans out.

Ultimately, at Zendesk, we geek out about building beautifully simple software that delivers the ultimate customer experience. Your favorite brands leverage our products to build and nurture relationships with their customers. We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team. We adapt quickly and are constantly innovating.

What you’ll be doing

• Publish well written and tested code to production.

• Actively shape and develop our Ruby and TypeScript services.

• Build key components and features for our Knowledge Graph, Web Crawler and Content Import capabilities.

• Participate in brainstorming, designing, prototyping, and programming within an agile environment.

• Cultivate a customer-centric approach within the team.

• Effectively communicate your ideas and plans to other engineers, designers, testers, product managers - with clarity and consideration.

What you bring to the role

Basic Qualifications:

• 2-3 Years of experience in backend or full-stack application engineering role.

• 2+ Years of developing web services ideally with Ruby, Java or similar programming languages.

• Expertise in relational data stores (MySQL, Postgres).

• Sound understanding of architecture and software design patterns for server-side and web domains.

• You believe building great software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.

• Strong communication and time-management skills

• Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues.

Preferred Qualifications:

• Bachelor’s or Master’s degree in Computer Science/Information Systems or related field. 

• Experience with Ruby on Rails or a comparable web stack.

• Experience using monitoring/alerting to ensure the reliability of a system.

• Experience with implementing systems that serve content at web scale with high availability guarantees.

• Contributor or owner of open source projects.

• Able to work hybrid from Lisbon or Krakow: 4 days a month at the office

Tech Stack

• Our code is written in Ruby, TypeScript and React.

• Our servers live in AWS.

• Our services interface through Kafka, REST and GraphQL on top of Istio.

• Our data is stored in S3, RDS MySQL, Redis, ElasticSearch, and Aurora.

• Our services are deployed to Kubernetes using Docker.

Where We Work:

We're rapidly growing our teams in Lisbon and Krakow. We have exciting next-generation AI-powered products that are already in use by thousands of customers. You will work with a driven team, passionate about delivering the right experience to end-users using sophisticated data ingestion and retrieval technology.

#LI-AO1

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.