Teams at Zeelo

Manage day-to-day operational delivery for a portfolio of customer sites: ensure on-time performance, SLA adherence, incident management, operator compliance, root-cause analysis, KPI dashboards, stakeholder communication, and continuous improvement to stabilize and optimize service delivery.

Own commercial outcomes for a portfolio of strategic accounts: drive retention, expansion, and revenue growth. Lead end-to-end renewals and complex negotiations, build C-suite relationships, create data-driven ROI narratives, run business reviews, mitigate churn, and align Sales, Operations, Product, and Marketing to grow accounts.

Own revenue outcomes for a portfolio of strategic accounts: lead complex renewals and expansions using MEDDPICC, build C-suite relationships, create data-driven ROI narratives, run business reviews, manage churn risk, maintain CRM, negotiate complex deals, and drive cross-functional account strategy.