Teams at Zeal Holdings

Analyze and investigate trading fraud cases, monitor trading activities to detect fraud, and improve fraud prevention processes.

The Retention Executive will engage dormant clients to maximize their lifetime value through reactivation campaigns, manage client relationships, and contribute to revenue recovery. Responsibilities include contacting inactive clients, executing campaigns, recording interactions in CRM, collaborating with sales, and providing performance reports.

The Payment Operations Specialist manages payment processes, ensures compliance with regulations, performs reconciliations, handles customer inquiries, and seeks process improvements.