Teams at Zappi

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.

Lead a five-person Platform Engineering team responsible for core infrastructure, AI workloads, Kubernetes, developer tooling, observability, deployments, security, cost, and reliability. Manage platform and SRE engineers, set technical direction, write code when needed, support incidents, run the support rotation, and build self-service capabilities for engineers and AI agents. Partner with engineering leadership on roadmap and delivery while coaching team members and establishing safe, auditable agent workflows.

Leads high-visibility, cross-functional strategic initiatives across Product, Sales, Customer Success, Operations, and Engineering. Runs product-to-commercial leadership forums, manages agendas and follow-through, identifies risks, embeds stakeholder-mapping standards, and supports AI enablement across go-to-market teams. Builds plans, timelines, reporting, and operating rhythms that turn strategic programs into sustainable business processes. Partners closely with senior leadership and influences stakeholders without formal authority.