Teams at Zappi

Design and maintain automated API, GUI, performance, and data-pipeline tests using Playwright and TypeScript. Build agent-assisted testing workflows, evaluate LLM and agent-based systems, investigate failures, and perform manual exploratory testing. Integrate tests into CI pipelines, validate data integrity and transformations, identify quality risks, evaluate AI testing tools, and collaborate with engineering and product teams while mentoring QA colleagues.

Lead Zappi’s Americas sales organization and three senior sales leaders across Account Management and New Business. Own regional sales performance, commercial strategy, revenue growth, forecasting, pipeline management, enterprise selling, and sales execution. Build high-performing teams, develop leadership talent, improve operational discipline, and partner with cross-functional teams to strengthen go-to-market outcomes and customer expansion.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.