Teams at ZALORA Group

Owns and grows a portfolio of strategic footwear brand and seller accounts on an e-commerce marketplace. Responsibilities include joint business planning, revenue and margin growth, commercial negotiations, campaign execution, assortment and catalogue improvement, partner KPI management, operational compliance, and regular business reviews. The role collaborates with category, marketing, finance, operations, content, and technology teams to improve partner performance, customer experience, and profitability.

Reviews and approves e-commerce catalog content before publication, checking product images, descriptions, categorization, attributes, grammar, spelling, and translations. Performs post-publication quality checks, escalates recurring issues, follows established workflows, and meets accuracy, productivity, and turnaround targets. Uses AI-powered translation tools to support multilingual content validation and quality assurance.

Leads CRM campaign planning and execution across Malaysia, Singapore, and Hong Kong using email, push, and related channels. Builds customer segments, coordinates regional campaign calendars, configures and launches campaigns, and manages QA and testing. Analyzes campaign performance, runs A/B and multivariate experiments, prepares reports, and recommends optimization strategies for retention, conversion, and revenue growth.