Teams at Zalando

Support and optimize Salesforce Service Cloud and automation platforms (N8N/RPA/Agentforce). Configure CRM, deliver medium-complexity automation, translate business problems into technical specs and Jira stories, run UAT and releases, build dashboards/analytics (SQL/CRMA), and mentor junior contributors to improve Partner Care operations.

Lead research on causal inference and incrementality testing to validate and calibrate Media Mix Models, innovate MMM architecture for flash sales, engineer features on AWS/Databricks, validate models with Bayesian methods, and translate results into marketing budget decisions.

Lead Salesforce product and process design for partner lifecycle, replace manual processes with integrated automations, drive AI-enabled innovations, ensure data integrity and UAT, coordinate releases, enable adoption through training and dashboards, and mentor junior process managers to improve partner performance and operational ROI.