Jobs at ZainCash.jo

Provide first- and second-level IT support, troubleshoot hardware/software and network issues, administer Windows and Linux servers (AD, DNS, DHCP, GPO), support virtualization (VMware/Hyper-V), manage endpoints and peripherals, document incidents in a ticketing system, and collaborate with senior IT staff on infrastructure projects.

Lead end-to-end card product development: define BRDs and technical requirements, manage backlog and releases, coordinate cross-functional launches, support QA/UAT, monitor KPIs, ensure regulatory and scheme compliance, and drive continuous improvement for prepaid and credit card products.

Support and maintain core financial systems and data platforms: run SQL queries, monitor system performance, troubleshoot incidents, assist with integrations, releases, testing, reporting, and document processes to ensure data accuracy and operational continuity.

Provide high-level administrative and personal support to the CEO: manage calendar, communications, travel, meetings, briefing materials, minutes, confidential documents, event and basic project coordination, and personal errands to enable CEO focus on strategic priorities.

Drive customer value management through data collection, analysis, segmentation, and campaign management. Build dashboards, forecasts, and models to optimize retention, cross-sell and up-sell initiatives across channels, and support market research, campaign measurement, and automation.

Lead company-wide fintech analytics for payments, wallets, collections, and customer behavior. Define KPIs, identify revenue leakage and optimization opportunities, create executive dashboards, ensure data accuracy and compliance support, mentor analysts, partner with cross-functional teams, and contribute to data governance and monetization initiatives.

Manage day-to-day loyalty program operations, design and execute gamified campaigns, analyze points and voucher performance, segment customers, build partner relationships, negotiate deals, and produce dashboards and insights to boost engagement, retention, and ROI.

The Frontend Developer Specialist is responsible for delivering frontend features using React.js and React Native, mentoring junior developers, optimizing performance, and collaborating with teams to ensure quality user experiences.

Lead product and design strategy for fintech offerings: define vision and roadmap, translate market and regulatory needs into products, lead cross-functional teams, drive launches and scaling, use data to prioritize and iterate, and ensure compliance, reliability, and customer trust.