Jobs at Yuno

Provides technical support for payment operations by monitoring critical workflows, responding to incidents, assisting with bug reproduction and API testing, analyzing logs, and supporting client integrations. The role collaborates with backend teams, improves operational processes, investigates recurring issues, manages shift handovers, and contributes to monitoring and workflow enhancements. Weekend availability and additional hours are required to support 24/7 coverage.

Own the corporate IT function and roadmap for a fully remote global workforce. Manage macOS and Windows endpoints, identity and access, SaaS administration, security controls, compliance evidence, automation, and IT asset governance. Lead onboarding and offboarding automation, maintain runbooks, serve as the senior escalation point, and build and mentor the Corporate IT team while partnering with Security on SOC 2, PCI DSS, and ISO 27001 requirements.

Own strategic enterprise accounts across North America, serving as a trusted advisor to C-level stakeholders. Develop account strategies, lead renewals and commercial negotiations, drive upselling and cross-selling, forecast revenue, monitor account health and profitability, and resolve complex issues with cross-functional teams. Gather customer feedback for product development, identify growth opportunities, and mentor junior account managers.

Leads technical account management across Latin America, serving as the senior technical contact for strategic customers. Owns complex integration escalations, technical strategy, onboarding standards, account health, and incident management. Leads and mentors TAMs while partnering with Engineering, Product, Sales, Partnerships, and Finance. Provides integration guidance, translates customer insights into roadmap improvements, monitors delivery milestones, and supports account retention and regional growth.

Provides technical support for a global payment platform by monitoring critical workflows, responding to incidents, assisting with API and connectivity issues, analyzing logs, reproducing bugs, and supporting backend teams. The role also standardizes operational processes, improves monitoring and workflows, manages shift handovers, and contributes to basic backend development activities.

Lead and unify Marketing, SDR, Sales Enablement, and RevOps into a single scalable GTM system. Drive positioning, demand generation, pipeline hygiene, forecasting, enablement, comp design, and GTM architecture across regions to produce predictable, compounding revenue for a technical B2B payments platform.

Partner with sales to deliver code-level demos and custom API integrations; build sandboxes, sample code and Postman collections; troubleshoot webhooks, auth, and payment flows; respond to technical RFPs and relay field feedback to Product and Engineering.

Design, build, and deploy AI agents and automations to streamline pre-sales processes (discovery, demos, RFPs, POCs). Integrate AI tools with CRM and knowledge systems, prototype quickly, train and support solutions engineers, monitor automation performance, and document scalable workflows to improve adoption and impact.

The Technical Lead will build and evolve payment solutions, oversee integration architecture, mentor engineers, and ensure the scalability of payment systems.