Teams at Yuno

Provides technical support for payment operations by monitoring critical workflows, responding to incidents, assisting with bug reproduction and API testing, analyzing logs, and supporting client integrations. The role collaborates with backend teams, improves operational processes, investigates recurring issues, manages shift handovers, and contributes to monitoring and workflow enhancements. Weekend availability and additional hours are required to support 24/7 coverage.

Own the corporate IT function and roadmap for a fully remote global workforce. Manage macOS and Windows endpoints, identity and access, SaaS administration, security controls, compliance evidence, automation, and IT asset governance. Lead onboarding and offboarding automation, maintain runbooks, serve as the senior escalation point, and build and mentor the Corporate IT team while partnering with Security on SOC 2, PCI DSS, and ISO 27001 requirements.

Own strategic enterprise accounts across North America, serving as a trusted advisor to C-level stakeholders. Develop account strategies, lead renewals and commercial negotiations, drive upselling and cross-selling, forecast revenue, monitor account health and profitability, and resolve complex issues with cross-functional teams. Gather customer feedback for product development, identify growth opportunities, and mentor junior account managers.