Jobs at Yorktel

Manage enterprise accounts through the complete IT and AV sales cycle, including prospecting, relationship development, pipeline management, solution and proposal coordination, forecasting, negotiations, and deal closing. Maintain accurate CRM records, collaborate cross-functionally with engineering, finance, operations, partners, and manufacturers, and present solutions to senior decision-makers. The role requires enterprise IT/AV sales experience, strong communication and negotiation skills, technology fluency, and less than 30% travel, including occasional domestic and international trips.

Designs, deploys, supports, troubleshoots, documents, and manages the lifecycle of large-scale global Cisco collaboration and video conferencing systems. Provides architecture guidance, technical direction to project managers, system specifications, testing, commissioning, customer support, and vendor coordination. Leads multiple projects, resolves complex technical issues, and communicates with clients and internal teams. Requires advanced Cisco collaboration certifications, extensive travel, a valid passport and driver’s license, and willingness to obtain security clearances.

Manages strategic public-sector and Federal Government accounts, building executive relationships, developing business strategies, generating opportunities, and closing complex technology deals. Leads consultative sales processes involving digital transformation, cloud, collaboration, IT, telecommunications, and media solutions. Coordinates technical demonstrations, partner ecosystems, cross-functional teams, pipeline management, negotiations, and solution delivery. Requires government-sector expertise, significant travel, a valid U.S. driver’s license, and willingness to complete background checks and pursue required clearances.

Provides Tier 1–3 troubleshooting and break-fix support for audiovisual and videoconferencing systems. Supports complex multi-room events, preventative maintenance, firmware and software updates, endpoint onboarding, testing, user training, RMA service, root-cause analysis, and process improvements. Acts as the primary liaison among customers, the VNOC, project managers, engineering, sales, and other service teams while overseeing dedicated onsite support operations across the United States.

Manages customer UCC and AV implementation projects from planning through service transition. Responsibilities include scope, schedules, budgets, forecasts, deliverables, risks, status communication, stakeholder coordination, supplier procurement, customer education, UAT, invoicing, onboarding, and post-project reviews. The role coordinates engineering, IT, cloud, sales, and managed services teams while ensuring customer commitments, quality, profitability, and operational goals are met. Occasional domestic and international travel, site visits, and limited weekend or night work may be required.

Conduct research, analyze complex business data, develop reports, document processes, present findings, and recommend improvements for customer projects. The role gathers stakeholder and survey information, evaluates business processes, anticipates requirements, and supports new solutions. It requires strong analytical, documentation, communication, organizational, presentation, and troubleshooting skills, along with Microsoft Office and SharePoint proficiency.

Owns the technical delivery and ongoing support of key customer accounts across AV, unified communications, video conferencing, and cloud collaboration platforms. Leads deployments, upgrades, troubleshooting, escalations, root-cause analysis, documentation, operational readiness, and service transitions. Partners with Sales, Customer Success, Program Management, Service Delivery, vendors, and customer engineering teams. Serves as a senior technical advisor, subject matter expert, and cross-functional leader while driving process improvements and platform administration.

Manages strategic enterprise accounts, driving revenue growth, renewals, profitability, and new business through consultative sales. Builds executive relationships, develops account plans, conducts business reviews, forecasts sales, prepares proposals, and coordinates internal teams, manufacturers, distributors, and resellers. Advises customers on audiovisual, managed services, voice, Microsoft, and Cisco collaboration solutions while translating technical concepts for buyers. Requires negotiation, presentation, conflict resolution, CRM management, domestic and international travel, and willingness to complete background checks and pursue customer-required clearances.

Manage strategic enterprise accounts and drive revenue, profitability, renewals, and account growth through consultative sales. Develop relationships with executive decision-makers, identify opportunities, prepare proposals, conduct business reviews, forecast sales, and coordinate customer requirements with internal teams. Sell audiovisual, managed services, voice, collaboration, hardware, software, and IT integration solutions. Maintain CRM activity, manage OEM and partner relationships, and support solution customization and deployment.

Owns the complete RF(X) proposal process, including bid/no-bid decisions, requirements analysis, content development, reviews, and final submission. Collaborates with sales, engineering, and internal stakeholders to create accurate, persuasive proposals aligned with client needs. Maintains and optimizes the Responsive content library, improves proposal workflows, and manages multiple deadline-driven initiatives.