Teams at Yalo

Technically lead Yalo’s Core Services Platform by owning architecture, reliability, observability, migrations, event schemas, integrations, billing models, and cost optimization. Lead technical delivery, review designs and code, mentor engineers, coordinate cross-functional work, and manage incident response. Build and operate backend services using Go, Python, microservices, Kafka, GCP, Kubernetes, and infrastructure as code while leveraging AI coding agents.

Provides primary IT support for Mexico-based employees, troubleshooting hardware, software, access, accounts, networks, video conferencing, and business tools such as Zendesk and Salesforce. Manages onboarding and offboarding, system provisioning, documentation, knowledge management, and IT service improvements. The role also partners with business teams, supports automation, and resolves incidents within SLAs while maintaining reliable office technology and client-facing workflows.

Manage and execute omnichannel campaigns, including strategy, scheduling, coordination, reporting, and customer recommendations. Partner with Customer Success to develop growth strategies aligned with business goals, manage a customer portfolio, improve operations processes, and support internal initiatives. The role requires marketing and analytics knowledge, SQL, spreadsheet expertise, AI tool familiarity, strong organization, and intermediate to advanced English.