Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.
Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.
At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide.
Job Summary 🧾Lead the Delivery of AI-Powered Agent Experience. We're looking for a Technical Project Manager who can own end-to-end delivery of agentic solutions — bridging client needs, squad execution, and business outcomes in a fast-paced, global environment. So if you are a strategic thinker with a technical edge, energized by the challenge of bringing AI agents to life at scale; this role is for you!
The ideal candidate combines strong communication and consultative skills with a solid understanding of enterprise technology environments. They do not need to be deeply hands-on from an engineering perspective, but they should feel comfortable discussing integrations, authentication, middleware, APIs, and high-level solution design with customers and internal stakeholders.
What are the responsibilities for this role? 🧠As a Technical PM at Yalo, you will:
- Own the full project lifecycle — from SOW validation and kickoff through delivery, go-live, and post-launch support.
- Define agent scope, guardrails, and escalation rules for AI-powered implementations, ensuring autonomous systems behave predictably and safely.
- Be the single point of contact between clients and the squad — routing all requests, managing expectations, and keeping communication clear and fast.
- Lead Agile/Scrum ceremonies, manage sprint backlogs, and ensure every demo showcases real business value — including agentic logic in action.
- Deliver Weekly Governance Reports and Quarterly Roadmap Reviews that give clients full visibility into progress, risks, and next steps.
- Partner with Tech Leads and UX Designers to validate that proposed architectures are feasible, well-scoped, and aligned with the client's tech stack.
- Proactively identify risks — including those specific to agentic systems: model dependencies, data quality, integration failures, and unexpected agent behavior.
You're the right fit if you:
- Have 3+ years of project management or business analysis experience in the tech industry, ideally in a SaaS or AI/chatbot environment.
- Have 3+ years of customer-facing experience managing expectations across technical and business stakeholders.
- Are fluent in English and Spanish — and can lead multi-stakeholder conversations with confidence.
- Have experience delivering chatbot or conversational AI implementations end-to-end.
- Are organized, ownership-driven, and don't wait to be asked — you spot blockers and move them.
- Have a genuine curiosity to develop fluency in AI/agentic systems (LLMs, RAG pipelines, tool use, agent orchestration); prior exposure is a strong advantage.
- Background as a software developer or hands-on technical experience.
- Familiarity with the full SDLC and engineering best practices.
- Experience in CPG, Retail, or Banking industries.
- Fluency in English, Portuguese is a plus.
- Exposure to tools like Jira or Linear, Claude Code
- Unlimited PTO policy
- Competitive rewards on the market range
- Worklife-Personal Life Integration
- Start-up environment
- International teamwork
- You and nothing else limit your career here
We keep it simple,
We make it happen
We strive for excellence.
At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.
At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.
Skills Required
- 3+ years of project management or business analysis experience in the technology industry
- 3+ years of customer-facing experience managing technical and business stakeholders
- Fluency in English and Spanish
- Experience delivering chatbot or conversational AI implementations end-to-end
- Ability to discuss integrations, authentication, middleware, APIs, and high-level solution design
- Experience in a SaaS or AI/chatbot environment
- Exposure to AI and agentic systems, including LLMs, RAG pipelines, tool use, or agent orchestration
- Background as a software developer or hands-on technical experience
- Familiarity with the full SDLC and engineering best practices
- Experience in CPG, Retail, or Banking industries
- Fluency in Portuguese
- Exposure to Jira, Linear, or Claude Code
What We Do
Yalo helps businesses offer a delightful customer experience on their customers' favorite apps – Facebook Messenger, WhatsApp, and WeChat. Every business on Yalo has a virtual assistant with an optimized flow that handles customer requests to the point of payment and fulfillment. If at any point the customer need is beyond what the chatflow is capable of doing, the request gets seamlessly transferred to a human agent to provide resolution. Through the Yalo platform, businesses get an artificial intelligence powered CRM that allows them to handle sales and build personal relationships, at scale, on Facebook Messenger, WhatsApp, and WeChat. Yalo uses deep learning (a machine learning technique) to have chatbots learn from their human counterparts to continuously improve the experience. The team behind Yalo is composed of Columbia University and Salamanca engineers, former PayPal technical leads, and is supported by a group of investors from New York, Mexico and Latin America.
