Teams at XTM International

Manage customer relationships as the primary contact, driving satisfaction, product adoption, retention, renewals, and account growth. Monitor customer health and usage, resolve issues with cross-functional teams, advocate for customers, support testimonials and referrals, and identify upsell or cross-sell opportunities. The role requires localization industry expertise, strong communication and analytical skills, CRM and customer success tool familiarity, and flexibility to work from the Marousi office three days weekly if based in Athens.

Lead a 10-person engineering team responsible for technical delivery, quality, security, performance, and scalability. Set priorities, milestones, and engineering metrics; remove blockers; manage incidents and on-call processes; improve testing, automation, observability, documentation, developer experience, and SDLC practices. Develop and retain engineers, support hiring and performance management, resolve team challenges, and collaborate with product, design, data, and customer success. Promote agent-driven development and AIDLC adoption.

Leads a 10-person engineering team with responsibility for technical delivery, quality, security, performance, scalability, prioritization, incident management, and shipping cadence. The manager develops talent, supports hiring and retention, manages performance and team dynamics, collaborates with cross-functional partners, improves developer experience and SDLC practices, tracks engineering metrics, and promotes AI-driven development through AIDLC implementation.