Search the 9 jobs at Xapo Bank

The Junior Operations Analyst will assist in payments execution, reconciliations, and back-office tasks. Responsibilities include troubleshooting customer transaction issues, monitoring card transactions, providing support to the Finance and Customer Support teams, and enhancing operational processes.

As a Graduate Incident Manager at Xapo Bank, you will monitor and manage incidents, ensuring minimal impact on operations. Responsibilities include reporting, escalation support, stakeholder communication, recovery efforts, closure documentation, data tracking, and collaboration with technical teams for continuous improvement.

The Data Engineer will enhance the Data Platform by designing, building, and maintaining systems that ensure scalability, reliability, and security. Responsibilities include developing SDKs, implementing data governance frameworks, and collaborating with cross-functional teams to create self-serve data products.

The Customer Success Advisor will support customers during their onboarding process and throughout their journey, ensuring a seamless experience. Responsibilities include providing support via multiple channels, building strong customer relationships, addressing pain points, and achieving performance targets.

The Account Manager will manage high net worth customer accounts, building relationships and assisting with Xapo Bank's products. Responsibilities include onboarding clients, understanding their needs, monitoring accounts, ensuring compliance, achieving revenue targets, and attending regional events to promote the brand.

Xapo Bank seeks potential candidates for future roles. The company emphasizes diversity and flexibility, allowing team members to work from anywhere globally. They are committed to excellence in risk management, consumer protection, and providing opportunities for professional growth through technology-driven work and a strong team culture.

As a Customer Success Advisor, you will provide support to customers through various channels, ensuring seamless onboarding and ongoing assistance while optimizing conversions and customer growth. You will work closely with other teams, address client pain points, and contribute to product improvement.

The Customer Success Advisor will support the HQ Support Manager in daily banking operations, assist with team and VIP visits, manage events, and ensure the efficient running of the Global Branch. This involves liaising with suppliers, maintaining stock levels, processing invoices, managing onsite calendars, and supporting client relationships through exceptional service.

The VP of Organic/SEO Marketing will lead the organic growth strategy at Xapo Bank, focusing on customer acquisition, retention, and engagement through effective SEO methods and content marketing strategies. Responsibilities include overseeing SEO efforts, optimizing digital assets, analyzing web metrics, collaborating with teams, and mentoring staff in SEO practices.