Jobs at WOW!

Engineer and support enterprise Windows, virtualization, storage, backup, and datacenter infrastructure across multiple environments. Responsibilities include designing and implementing systems, managing virtualization clusters, configuring storage and disaster recovery solutions, supporting high-availability platforms, troubleshooting escalated infrastructure issues, documenting architectures, collaborating with networking and security teams, and mentoring colleagues. The role requires hands-on datacenter work, on-call availability, and occasional travel.

Provides second-level technical support for business telecommunications, networking, data center, cloud, and connectivity services. Troubleshoots customer and carrier issues, monitors critical infrastructure and networks, manages tickets, coordinates with customers, vendors, technicians, and internal teams, and documents resolutions. Supports product testing and implementation while assisting with data center equipment, security, power, HVAC, and hands-and-feet requests. The role operates onsite in a 24/7 environment with scheduled shifts and on-call rotations.

Provides first-level technical support for business voice and data services in a 24/7 environment. Diagnoses and troubleshoots telephony, VoIP, internet, network, customer-premise equipment, and carrier issues; manages tickets, chats, and inbound calls; documents resolutions; and coordinates with customers, vendors, technicians, and internal teams to resolve service-impacting problems.

Develops and executes integrated acquisition, nurture, retention, upsell, and lifecycle marketing campaigns. Partners cross-functionally with Sales, Product, Support, agencies, and vendors to deliver targeted communications, customer journeys, demand generation, and sales enablement. Analyzes campaign and customer data, reports performance, manages KPIs, and optimizes programs to improve conversion, engagement, revenue, retention, product adoption, and customer lifetime value.

Provides advanced second-level technical support for business telecommunications, networking, data center, cloud, and connectivity products. Troubleshoots customer and carrier issues, monitors critical infrastructure and networks, coordinates resolution with vendors and technical teams, manages tickets, documents solutions, supports equipment logistics, and assists with testing and implementation of new products in a 24/7 in-office environment.

Lead the architecture, modernization, scaling, and optimization of global high-availability network infrastructure. Drive Segment Routing adoption, optimize OSPF, IS-IS, and BGP, architect MPLS services, resolve major outages, advance network automation, and mentor engineers. The role also shapes long-term network strategy, improves performance and stability, and translates technical priorities into business value.

Provides second-level technical support for business telecommunications, networking, data center, server, storage, and application services. Diagnoses and resolves customer-impacting issues, manages trouble tickets, coordinates with customers, vendors, carriers, and technicians, monitors critical data center systems, documents solutions, and supports product testing and implementation in a 24/7 in-office environment.

Coordinates advertising continuity, retention marketing campaigns, and concurrent customer-impacting initiatives. Manages project trackers, timelines, stakeholder sequencing, escalations, customer messaging, and leadership reporting. Analyzes retention, disconnect, pipeline, churn, and account-risk data to support prioritization. Partners with Account Managers on customer retention efforts and supports playbooks, talking points, and process documentation for renewals, transitions, and customer-impacting changes.

Provides senior technical leadership for a 24/7 commercial Network Operations team. Oversees shift queues, escalations, P1/P2 incident coordination, advanced network and telecommunications troubleshooting, customer support, data center infrastructure monitoring, documentation, coaching, training, and knowledge management. Requires four years of telecommunications or related technical support experience, networking expertise, leadership ability, and industry certification such as Network+, CCNA, or equivalent training.

Lead the design, deployment, management, and optimization of enterprise Linux, virtualization, compute, storage, and datacenter infrastructure. Responsibilities include capacity planning, high availability, disaster recovery, fault analysis, system integration, backup compliance, technical escalation support, documentation, emerging technology evaluation, and mentoring engineers. The role collaborates with networking and security teams and participates in on-call support.