Jobs at WOW!

Designs, tests, deploys, and supports PON/FTTH fiber access projects from initial design through operational handoff. Owns configuration and troubleshooting for an assigned OLT platform, develops bills of materials and technical runbooks, coordinates vendors, resolves network escalations with cross-functional teams, and supports quality network turn-ups. The role also manages assigned projects independently and mentors junior engineers.

Supports sales teams by researching and resolving order delays, holds, cancellations, fallout orders, installation barriers, and serviceability questions. Maintains accurate customer account information, answers questions about products and sales procedures, documents escalations in CRM and case-management systems, and coordinates with internal departments through resolution. The role also identifies recurring system and process issues, communicates updates, and helps improve sales-order workflows.

Business Analyst analyzing operational and financial data to deliver reporting, insights, business cases, and process improvements. The role develops complex Excel-based tools, evaluates metrics and budgets, supports vendor and cross-functional activities, manages projects, and provides data-driven recommendations to leadership. Candidates should have business analysis or financial management experience, strong Excel and analytical skills, and preferably SQL, billing systems, and broadband industry knowledge.

Engineer and support enterprise Windows, virtualization, storage, backup, and datacenter infrastructure across multiple environments. Responsibilities include designing and implementing systems, managing virtualization clusters, configuring storage and disaster recovery solutions, supporting high-availability platforms, troubleshooting escalated infrastructure issues, documenting architectures, collaborating with networking and security teams, and mentoring colleagues. The role requires hands-on datacenter work, on-call availability, and occasional travel.

Provides technical pre-sales support for commercial business sales, including network analysis, solution design, customer presentations, proposals, service migration planning, and RFQ responses. Supports Account Executives, coordinates service activation, trains sales staff, resolves customer issues, and develops network extension opportunities. Designs solutions involving telecommunications, internet, Ethernet, MPLS, VoIP, virtualization, backup, and colocation services while managing customer and internal relationships.

Manage strategic partner relationships, grow partner-sourced and partner-influenced revenue, execute co-selling and joint go-to-market strategies, enable partner teams, manage pipeline forecasts, conduct consultative solution selling, and negotiate commercial agreements. The role requires cross-functional collaboration with Sales, Marketing, Business Development, and Product teams, plus domestic travel up to 50%.

Develops and executes integrated acquisition, nurture, retention, upsell, and lifecycle marketing campaigns. Partners cross-functionally with Sales, Product, Support, agencies, and vendors to deliver targeted communications, customer journeys, demand generation, and sales enablement. Analyzes campaign and customer data, reports performance, manages KPIs, and optimizes programs to improve conversion, engagement, revenue, retention, product adoption, and customer lifetime value.

Provides second-level technical support for business telecommunications, networking, data center, server, storage, and application services. Diagnoses and resolves customer-impacting issues, manages trouble tickets, coordinates with customers, vendors, carriers, and technicians, monitors critical data center systems, documents solutions, and supports product testing and implementation in a 24/7 in-office environment.

Provides senior technical leadership for a 24/7 commercial Network Operations team. Oversees shift queues, escalations, P1/P2 incident coordination, advanced network and telecommunications troubleshooting, customer support, data center infrastructure monitoring, documentation, coaching, training, and knowledge management. Requires four years of telecommunications or related technical support experience, networking expertise, leadership ability, and industry certification such as Network+, CCNA, or equivalent training.

Lead the design, deployment, management, and optimization of enterprise Linux, virtualization, compute, storage, and datacenter infrastructure. Responsibilities include capacity planning, high availability, disaster recovery, fault analysis, system integration, backup compliance, technical escalation support, documentation, emerging technology evaluation, and mentoring engineers. The role collaborates with networking and security teams and participates in on-call support.