Teams at WOW!

Engineer and support enterprise Windows, virtualization, storage, backup, and datacenter infrastructure across multiple environments. Responsibilities include designing and implementing systems, managing virtualization clusters, configuring storage and disaster recovery solutions, supporting high-availability platforms, troubleshooting escalated infrastructure issues, documenting architectures, collaborating with networking and security teams, and mentoring colleagues. The role requires hands-on datacenter work, on-call availability, and occasional travel.

Provides second-level technical support for business telecommunications, networking, data center, cloud, and connectivity services. Troubleshoots customer and carrier issues, monitors critical infrastructure and networks, manages tickets, coordinates with customers, vendors, technicians, and internal teams, and documents resolutions. Supports product testing and implementation while assisting with data center equipment, security, power, HVAC, and hands-and-feet requests. The role operates onsite in a 24/7 environment with scheduled shifts and on-call rotations.

Provides first-level technical support for business voice and data services in a 24/7 environment. Diagnoses and troubleshoots telephony, VoIP, internet, network, customer-premise equipment, and carrier issues; manages tickets, chats, and inbound calls; documents resolutions; and coordinates with customers, vendors, technicians, and internal teams to resolve service-impacting problems.