Jobs at Wounded Warrior Project

Designs and optimizes user-centered web, mobile, and digital product experiences for veterans and families. Conducts user research and usability testing, synthesizes insights, maps journeys, creates wireframes and prototypes, develops high-fidelity designs, and supports accessibility and design-system improvements. Partners with product, technology, marketing, analytics, and program teams to improve resource discovery, engagement, self-service adoption, and satisfaction. Facilitates workshops, presents recommendations, and supports Agile delivery.

Designs, builds, integrates, and optimizes AI solutions within the Salesforce ecosystem using Einstein, Agentforce, Data Cloud, CRM Analytics, Flow, and Apex. Develops AI workflows, prompt templates, conversational agents, integrations, and governance practices. Collaborates with stakeholders and technical teams to identify AI opportunities, troubleshoot solutions, support responsible AI, monitor performance, and improve adoption. Requires Salesforce expertise, AI experience, a bachelor’s degree, and Salesforce certifications.

Builds and executes manual, functional, end-to-end, and performance test cases for donor support systems. Validates requirements, troubleshoots system issues, monitors performance, maintains testing and procedural documentation, removes test data, supports users, and improves quality assurance processes. Collaborates with project teams to resolve problems and ensure scalable, reliable solutions.

Leads in-house graphic design for Wounded Warrior Project’s marketing team. Creates digital and print materials, advertisements, infographics, charts, presentations, reports, and brand assets. Maintains brand standards, manages creative files, collaborates with marketing teams, vendors, agencies, and photographers, and produces visualizations that communicate complex information. Requires strong Adobe Creative Suite, design, photography, organizational, and collaboration skills.

Provides financial education, counseling, and case management services to wounded veterans and their families. Develops and delivers financial literacy programs, assesses financial needs, coordinates emergency assistance and external resources, maintains case documentation in Salesforce, and supports long-term financial resiliency. The role also manages a caseload, presents to groups, collaborates with vendors and partners, and responds to sensitive or urgent financial situations.

Manages and improves WWP’s digital platforms, especially the MyWWP portal, to enhance the warrior experience. Coordinates stakeholders, vendors, workgroups, feedback, governance, backlog prioritization, feature enhancements, communications, adoption, and operational processes. Leads cross-functional initiatives, evaluates workflows, develops recommendations, supports leadership decisions, and aligns platform updates with Salesforce and program requirements. Requires experience in digital initiatives, process improvement, platform support, change management, CRM systems, and customer experience.

Leads IT governance, cybersecurity risk and compliance, audit readiness, technology integration, and cross-functional planning. Establishes governance frameworks, manages risk assessments and reporting, coordinates audits and remediation, oversees performance metrics, and aligns cybersecurity, infrastructure, data, AI, architecture, and business technology teams. The role also supports budgeting, contracts, workforce planning, change management, executive communications, and board-level reporting.

Leads the Financial Readiness team supporting veterans and their families through financial education, resource navigation, crisis intervention, and financial assistance. Oversees caseloads, service quality, compliance, reporting, complex cases, staff development, and cross-functional coordination. Uses performance data to improve workflows, outcomes, and program delivery while guiding change management and maintaining compassionate, trauma-informed services.

Manages a portfolio of planned giving donors and prospects by identifying, cultivating, soliciting, and stewarding planned gifts. Develops personalized donor communications, proposals, stewardship reports, and cultivation plans; tracks relationships in Salesforce; represents the organization at meetings and events; collaborates with major gifts, marketing, communications, and program teams; and supports donor education and fundraising growth. The role requires up to 50% travel.

Leads visual concept development and design execution for integrated campaigns supporting programs, fundraising, marketing, and organizational priorities. Maintains brand consistency across digital, print, environmental, and multimedia channels; collaborates with creative teams, stakeholders, and agencies; presents concepts; manages multiple projects; and contributes to design systems, asset libraries, workflows, and AI-enabled creative solutions.

Supports corporate giving marketing strategies, partnership proposals, campaigns, content development, brand compliance, web updates, partner reports, and marketing collateral. Coordinates timelines, proofreads materials, tracks campaign assets and metrics, researches trends, and provides project support for business development and donor engagement initiatives. The role also supports events and maintains professional relationships across internal teams and corporate partners.

Designs and executes manual test cases, documents procedures, analyzes test results, identifies and reports defects, and recommends system improvements. Supports end-to-end and performance testing, maintains test data integrity, mentors peers, updates ITSM knowledge, and communicates test status to stakeholders to ensure reliable, high-quality software releases.

Administers the enterprise data warehouse and related analytics platforms, including user provisioning, access controls, system configuration, monitoring, troubleshooting, maintenance, data pipelines, and ETL/ELT operations. Supports audits, governance, compliance, documentation, and platform reliability while collaborating with data engineers, analysts, governance teams, and business stakeholders. Requires two years of relevant experience and a bachelor's degree or equivalent background.

Manage and troubleshoot enterprise network infrastructure across on-premises and cloud environments, including routing, switching, wireless, firewalls, WAN, voice, and network security. Support hybrid networking, physical security systems, disaster recovery, office expansions, vendor coordination, monitoring, documentation, and network performance optimization. Collaborate with Systems and Security teams to resolve incidents, mitigate vulnerabilities, and maintain reliable, secure connectivity.

Leads enterprise-wide marketing strategy and audience growth across awareness, acquisition, engagement, retention, advocacy, fundraising, and brand initiatives. Oversees audience research, segmentation, market intelligence, integrated planning, campaign strategy, and performance analytics. Partners with executive leaders and communications teams to align marketing efforts with organizational goals, while developing a high-performing strategy team and presenting recommendations to senior stakeholders. The role requires up to 25% travel and operates in a hybrid office environment.

Leads Wounded Warrior Project’s federal and state government affairs, legislative advocacy, public policy, coalition engagement, and policy innovation efforts. Oversees Government Affairs and Policy & Innovation teams, develops evidence-based recommendations and thought leadership, represents the organization with policymakers and stakeholders, and integrates constituent and program insights into advocacy priorities. The role advises executive leadership, manages budgets and staff, advances veteran and military policy, and drives systemic improvements for wounded warriors, families, caregivers, and service members.

Performs manual and end-to-end software testing, translates requirements into test cases, identifies and documents defects, evaluates system functionality and performance, and recommends improvements. Develops testing strategies, procedures, and documentation; supports troubleshooting, change control, data integrity, and release decisions. Communicates test results to stakeholders, mentors QA analysts, provides technical user support, and contributes to IT service management improvements.

Provides executive leadership for WWP’s Transformation and Suicide Prevention functions. Leads enterprise strategy, innovation, partnerships, governance, and scalable programs focused on veteran mental health, brain health, healthcare delivery, and suicide prevention. Develops organizational capabilities, oversees advisory bodies, evaluates emerging therapies and initiatives, and drives cross-functional execution, performance, and outcomes while building high-performing teams.

Provides executive-level administrative support to the chief legal officer and assistant general counsels. Responsibilities include strategic calendar management, meeting and event coordination, travel planning, confidential correspondence, Board-related workflows, legal matter tracking, expense processing, document management, presentations, and special projects. The role requires discretion, sound judgment, strong organization, Microsoft Office proficiency, and the ability to manage competing priorities in a fast-paced legal environment.

Leads WWP’s Bequests Team and oversees trust and estate administration, legal and financial notices, case files, litigation coordination, beneficiary claims, distributions, audits, reporting, budgeting, and donor-intent compliance. Collaborates with legal, finance, accounting, planned giving, outside counsel, fiduciaries, and financial institutions. Manages, mentors, and develops trust and estate professionals while advising leadership, analyzing complex matters, presenting training, and representing WWP in mediations and hearings as needed.