Teams at Wounded Warrior Project

Provides phone, email, chat, and in-person information, referral, registration, and outreach services to wounded warriors, caregivers, and families. Assesses and triages needs, determines program eligibility, handles crisis situations, conducts follow-ups, maintains Salesforce records, researches community resources, and connects individuals with supportive programs. Requires empathetic communication, understanding of military culture and veteran issues, accurate data entry, Microsoft Office proficiency, flexible scheduling, and ASIST certification eligibility.

Administers bequests, trusts, estates, and beneficiary designations for the Legal department. Reviews and interprets legal and financial documents, coordinates information and distributions, maintains records, prepares reports and correspondence, manages relationships with attorneys and fiduciaries, and collaborates with internal teams. Uses Salesforce and Microsoft Office for reporting and documentation while protecting confidential information. Also supports policy research, quality assurance, meetings, and training for less experienced staff.

Leads WWP’s Bequests Team and oversees trust and estate administration, legal and financial notices, case files, litigation coordination, beneficiary claims, distributions, audits, reporting, budgeting, and donor-intent compliance. Collaborates with legal, finance, accounting, planned giving, outside counsel, fiduciaries, and financial institutions. Manages, mentors, and develops trust and estate professionals while advising leadership, analyzing complex matters, presenting training, and representing WWP in mediations and hearings as needed.