Teams at Wounded Warrior Project

Designs and executes manual test cases, documents procedures, analyzes test results, identifies and reports defects, and recommends system improvements. Supports end-to-end and performance testing, maintains test data integrity, mentors peers, updates ITSM knowledge, and communicates test status to stakeholders to ensure reliable, high-quality software releases.

Leads enterprise-wide Warrior Experience strategy across digital engagement, resource center, intake, screening, and service coordination functions. Oversees multidisciplinary teams, digital platforms, governance, transformation, performance measurement, and operational excellence. Represents warrior needs in executive decisions, drives cross-functional alignment, and uses analytics, journey mapping, and feedback to improve engagement and service outcomes. Presents recommendations to leadership and board stakeholders while building a high-performing, mission-focused leadership team.

Provides multichannel information, referral, registration, eligibility, and outreach support to wounded warriors, caregivers, and families. Assesses needs, connects individuals with programs, handles crisis situations, maintains Salesforce records, researches resources, and conducts follow-up communications. Requires empathetic communication, understanding of military and veteran issues, accurate data entry, and collaboration with internal and external partners.