Teams at WorkWave

Own a portfolio of mid-market or enterprise SaaS accounts across North America. Build customer relationships, drive platform adoption, monitor account health, support retention and expansion, conduct business reviews, analyze usage and performance data, resolve operational challenges, and communicate customer insights to Product and Engineering. The role requires platform expertise, strong SaaS metric knowledge, proactive problem-solving, and the ability to manage complex customer conversations remotely.

Analyzes revenue and GTM data to identify performance drivers, risks, and opportunities. Owns executive dashboards, KPI reporting, forecasting models, data integrity, quota and territory planning, and cross-functional reporting standards. Partners with Sales, Marketing, Customer Success, and Product Operations while delivering urgent strategic analysis for senior leadership and the Board.

Product Designer responsible for creating intuitive digital product experiences for non-technical users. The role covers discovery, ideation, user flows, wireframes, prototypes, usability testing, design system application, accessibility, and iterative design. The designer collaborates with product, engineering, marketing, and business stakeholders, presents design rationale, contributes to design system evolution, conducts qualitative and quantitative research, and mentors peers. Experience with enterprise or SaaS products, AI-powered features, service workflows, and agile teams is beneficial.