WorkWave is a leading provider of SaaS solutions, helping businesses streamline their operations and drive growth through innovative technology. As we continue to expand, we are looking for an experienced Implementation Specialist to join our Global Professional Services team. In this role, you will play a key part in supporting our ongoing SaaS client implementations and software integrations—working alongside our senior product leads and implementation team to drive project delivery, manage data migration and mapping tasks, coordinate User Acceptance Testing (UAT), and provide project management support across active client go-lives.
Operating as a critical member of our APAC delivery team, you will serve as the engine powering project execution. While our core product leads oversee deep system configuration, you will ensure data flows accurately between systems, test integration workflows, keep stakeholders aligned, and deliver a smooth, high-trust customer onboarding experience.
This role demands an exceptional blend of analytical accuracy, clear communication, and calm composure under competing priorities. You will bring structure and momentum to active implementations, ensuring every client transitions smoothly into live operation. This role is based in Melbourne, Australia, reporting to the Head of Professional Services.
WHAT YOU'LL DO:
Technical Consultancy & Implementation: Deliver high-quality technical consultancy and implementation services in line with the contract and Statement of Work (SOW), ensuring a consistently positive customer experience.
Data Migration & Integration Validation: Manage data preparation, mapping, and migration activities while executing UAT and test scenarios to confirm solutions and integrations perform accurately prior to go-live.
Implementation & Configuration Support: Partner with senior implementation leads to execute project tasks, software configuration, and system validation across active client deployments.
Project Governance & Risk Tracking: Track implementation progress alongside project leads, complete stage-gate task lists within agreed SLAs, and proactively highlight risks or issues that could impact delivery timelines.
Customer Enablement & Adoption: Communicate clearly with clients regarding project requirements, delivering hands-on training and guiding them through business process improvements and technology adoption.
Cross-Functional Collaboration: Partner closely with Sales and Customer Success colleagues to ensure seamless project handovers, smooth onboarding, and timely escalation of commercial expansion opportunities.
Product Mastery & Standards: Maintain strong working knowledge of WorkWave products, delivery methodologies, and company policies, representing WorkWave professionally at all times.
WHAT YOU'LL BRING:
Implementation Experience: 2+ years of experience conducting software implementations within a SaaS environment, with a strong grasp of data migration, mapping, and UAT workflows.
Client Training & Enablement: Proven ability to train clients on new software platforms and updated operational processes.
Domain & System Familiarity: Experience with Finance, Enterprise Resource Planning (ERP), and/or Payroll systems is advantageous, as is familiarity with the Cleaning, Facilities Management, or Security industries.
Stakeholder & Priority Management: Demonstrated ability to manage stakeholder expectations and conflicting priorities while maintaining perspective, accuracy, and composure.
Situational & Commercial Awareness: Strong judgment to escalate delivery risks appropriately to management and spot additional commercial opportunities during client engagements.
Communication & Professionalism: Exceptional written and verbal communication skills with a commitment to high standards of professional conduct and teamwork.
Education: A Bachelor’s degree in IT or a business-related field is desirable (no specific licences or certifications required).
Skills Required
- 2+ years of experience conducting software implementations within a SaaS environment
- Experience with data migration, data mapping, and User Acceptance Testing workflows
- Ability to train clients on new software platforms and updated operational processes
- Ability to manage stakeholder expectations and conflicting priorities while maintaining accuracy and composure
- Strong judgment to escalate delivery risks appropriately and identify additional commercial opportunities
- Exceptional written and verbal communication skills
- Bachelor's degree in IT or a business-related field
- Experience with Finance, ERP, and/or Payroll systems
- Familiarity with Cleaning, Facilities Management, or Security industries
What We Do
WorkWave empowers service-oriented companies to reach their full potential through scalable, cloud-based software solutions that support every stage of their business life-cycle. At WorkWave, we think about business the way you do. We know that for service-oriented companies, there are many steps of your business journey - from signing new customers, delivering service in the field, to invoicing, and everything in between. We also know that gaining new customers requires even more: brand awareness, digital marketing and lead generation.
