Teams at Workiz

Lead and scale a multi-tier (Tier 1-3) customer support organization, owning KPIs, staffing, quality assurance, processes, tooling, cross-functional escalation, reporting, and coaching to improve customer experience in a fast-paced SaaS environment.

Own a portfolio of Mid-Market accounts, accountable for renewals and upselling. Conduct business reviews and maintain account health. Collaborate with cross-functional teams to drive account success.

Manage a portfolio of mid-market accounts (ARR $6k-$15k) owning renewals, retention, and expansion. Run EBRs, build data-driven success plans, monitor health and usage, manage pipeline in HubSpot, and drive upsell while escalating risks and partnering cross-functionally. Hybrid role in Austin or San Diego.