Jobs at Workiz

Lead and scale a multi-tier (Tier 1-3) customer support organization, owning KPIs, staffing, quality assurance, processes, tooling, cross-functional escalation, reporting, and coaching to improve customer experience in a fast-paced SaaS environment.

Own a portfolio of Mid-Market accounts, accountable for renewals and upselling. Conduct business reviews and maintain account health. Collaborate with cross-functional teams to drive account success.

Manage a portfolio of mid-market accounts (ARR $6k-$15k) owning renewals, retention, and expansion. Run EBRs, build data-driven success plans, monitor health and usage, manage pipeline in HubSpot, and drive upsell while escalating risks and partnering cross-functionally. Hybrid role in Austin or San Diego.

Manage a portfolio of up to 250 mid-market accounts, owning renewals (GRR), driving expansion/upsell, running EBRs, building success plans, monitoring health signals, and coordinating cross-functional resources to retain and grow revenue.

Own and optimize the HubSpot-driven marketing tech stack end-to-end: improve workflows, integrations, tracking, attribution, automation, data quality, partner operations, and analytics. Use AI and no-code tools to scale pipelines and provide trustworthy reporting to drive growth.

Create customer-facing product content (help articles, UI copy, tutorials, release communications) and design learning experiences. Own internal enablement and LMS content, run product trainings, collaborate with Product, CS, Support, and Sales, and use feedback and AI tools to improve adoption and reduce support volume.

Own the full sales cycle for North American field service SMBs: prospect, demo, negotiate, and close deals. Make 40+ calls daily, manage pipeline in CRM, run presentations, and hit quota while continuously improving through coaching.

As a Junior Product Manager, you will shape product features, analyze data, manage the product lifecycle, and enhance customer experiences.

Manage a portfolio of Mid-Market accounts with responsibilities for renewals, upsells, strategic relationships, and driving customer success outcomes using data-driven approaches.

Run virtual onboarding sessions, configure accounts, train customers, troubleshoot issues, collaborate with Sales/Support/Product, document in CRM, and drive customers to go-live.

Guide new small-business customers through virtual onboarding, demonstrating product configuration, troubleshooting workflows, coordinating with Sales/Support/Customer Success, scheduling training, recording sessions, updating CRM notes, gathering feedback, and contributing customer insights to the product roadmap to drive adoption and success.