Jobs at Wisedocs

Own product outcomes for case preparation workflows: learn users, prototype rapidly, define PRDs, manage sprints, analyze performance with analytics tools, and expand scope across product lines while collaborating with Engineering, Design, ML, and Customer Success.

Lead and build Wisedocs' post-sale technical operations: own support and implementation functions, rebuild support tooling, drive first-value delivery within 30 days, apply AI to automate operations, and partner closely with CS, Product, Engineering, and RevOps.

Provide Tier 2 technical support and configuration management for SaaS customers: investigate escalated issues, execute and validate configuration changes, run technical calls, document root causes, and liaise with Engineering and Product to deliver resolutions and improve platform scalability.

Lead the development of front-end features for an AI-powered platform, focusing on usability and performance while guiding a small engineering team.

Build and maintain Python back-end systems and ML pipelines for medical claims processing. Design scalable, high-performance architecture, resolve performance issues, handle complex data structures, document system components, and collaborate with front-end engineers in a fast-paced AI-driven environment.

Lead 2-3 cross-functional pods to develop AI product and model capabilities from prototype to production. Own data, labeling, training, and inference systems; ensure ML reliability and scalability; collaborate cross-functionally; build evaluations with human-in-the-loop teams; coach and grow engineers while shipping customer-facing AI products.

The Senior Product Marketing Manager will build and scale the product marketing function, create compelling messaging, and ensure alignment between product development and market strategy, driving growth through effective GTM strategies and launch execution.