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Fintech • Mobile • Payments • Software • Financial Services
Own the Americas customer lifecycle marketing strategy, leading a team and developing automated CRM journeys that improve activation, cross-sell, retention, conversion, churn, and lifetime value. Partner with Product, Marketing, Analytics, Regional, Creative, and Engineering teams to align customer communications with product priorities. Use cohort analysis, A/B testing, dashboards, and incremental-lift measurement to guide strategy and demonstrate commercial impact.
Fintech • Mobile • Payments • Software • Financial Services
Lead Wise Platform’s global business operations, servicing strategy, operational roadmap, partner success, and KPI performance. Build scalable operating models, resolve structural issues, incubate new operations, and influence product and operational teams without direct authority. The role requires senior leadership across customer service, fintech operations, data-driven execution, capacity planning, and cross-functional delivery.
Fintech • Mobile • Payments • Software • Financial Services
Oversee entity-level business operations for a regulated Wise subsidiary, focusing on outsourcing governance, operational resilience, incident management, regulatory and Board readiness, and change oversight. The role monitors Group service providers, validates SLAs, KPIs, customer outcomes, and data quality, tracks remediation, supports Important Business Services testing, and produces audit-ready management information and evidence. It requires strong stakeholder management, analytical controls, documentation, and knowledge of UK outsourcing and operational resilience requirements.
