Jobs at Wings Credit Union

Leads enterprise technical learning strategy, training delivery, curriculum governance, and instructional teams. Oversees learning programs for systems, financial services operations, lending, compliance, process changes, and enterprise initiatives. Partners with senior leaders and subject matter experts to improve workforce readiness, technical proficiency, employee adoption, and business outcomes. Establishes training metrics, supports organizational change, develops team members, and ensures scalable, compliant, learner-centered programs.

Leads enterprise technical learning strategy, training program development, instructional delivery, and team leadership across systems, operations, lending, compliance, and member-facing functions. Partners with business leaders and subject matter experts to support system implementations, process changes, regulatory updates, and organizational transformation. Establishes training governance, modalities, standards, and effectiveness metrics while developing scalable, learner-centered programs and high-performing training teams.

Leads enterprise learning strategy, instructional design, digital learning transformation, and learning technology operations. Manages instructional designers, oversees LMS/LXP ecosystems, drives content governance, evaluates AI-enabled learning solutions, and develops analytics to measure learning impact. Partners with stakeholders on capability development, organizational change, compliance training, vendor management, and continuous improvement while fostering an inclusive, innovative team culture.

Leads enterprise learning strategy, digital transformation, instructional design governance, and learning technology operations. Manages instructional designers, oversees LMS/LXP initiatives, evaluates AI-enabled and emerging learning technologies, and develops scalable learner-centered programs. Establishes content governance, accessibility, compliance, analytics, and measurement practices while partnering with stakeholders to address capability gaps. Uses learner and performance data to measure outcomes, improve programs, and connect learning impact to employee performance, organizational effectiveness, member experience, and business priorities.

Leads multi-state payroll operations, compliance, tax filings, audits, reporting, and payroll system administration. Manages and develops the Payroll team, resolves complex pay issues, maintains controls, partners with HR, HRIS, Benefits, Accounting, and business leaders, and drives process improvements. Oversees wage and hour compliance, garnishments, deductions, leave-related pay, year-end reporting, and payroll-related organizational initiatives.

Administers and supports credit systems and third-party integrations, leads system implementations and upgrades, manages configurations and access permissions, coordinates testing and deployments, resolves issues, documents procedures, ensures regulatory compliance, and improves business processes. The role serves as a subject matter expert while collaborating with business units, IT, vendors, developers, and testers.

Administers and supports credit and mortgage systems, third-party integrations, configurations, access permissions, testing, releases, and system implementations. Serves as the subject matter expert and escalation point for system issues, coordinates vendors and cross-functional teams, documents procedures, maps requirements and data integrations, supports regulatory compliance, and drives process improvements. Requires 3+ years of relevant systems experience, preferably with nCino and financial institution software, with lending experience preferred.

Leads enterprise learning strategy, digital transformation, instructional design governance, and learning technology operations. Manages instructional designers, oversees LMS/LXP ecosystems, drives innovative and accessible learning experiences, manages vendors and implementations, and uses analytics to measure impact and improve workforce capability. Partners with stakeholders on organizational change, compliance training, content governance, and continuous learning initiatives.

Leads enterprise technical learning strategy across systems, financial services operations, lending, compliance, and organizational change. Oversees scalable training programs, modalities, governance, measurement, and workforce readiness while partnering with senior leaders and subject matter experts. Manages training teams, develops talent, supports system implementations and process changes, and promotes continuous learning, operational excellence, regulatory readiness, and improved employee and member experiences.

Provides advanced leadership for enterprise network and telecommunications infrastructure, including design, implementation, monitoring, optimization, security, troubleshooting, and disaster recovery. Leads infrastructure projects, establishes technical standards and roadmaps, documents network environments, resolves connectivity issues, supports IT service levels, and identifies automation opportunities. The role requires participation in a 24/7 on-call rotation, cross-functional collaboration, technical mentoring, and compliance with information security and banking regulations.

Provides advanced leadership for enterprise network and telecommunications infrastructure, including design, implementation, monitoring, security, troubleshooting, and optimization. Leads infrastructure projects, develops standards and technology roadmaps, improves disaster recovery and business continuity, maintains documentation and SLAs, supports users, and participates in 24x7 on-call rotation. The role requires expertise in Cisco networking, wireless, firewalls, security, compliance, automation, and infrastructure architecture, along with technical leadership and mentoring capabilities.

Leads multi-state payroll operations, compliance, tax filings, audits, reporting, accounting activities, and payroll system administration. Manages and develops the Payroll team, resolves complex pay issues, maintains internal controls, monitors regulatory changes, and partners with HR, HRIS, Benefits, Accounting, and business leaders. Drives process improvements, supports organizational change, and ensures accurate, compliant, and employee-focused payroll delivery.

The Business Analyst elicits, analyzes, documents, and validates business requirements for strategic initiatives and project delivery. Responsibilities include facilitating stakeholder sessions, defining scope and business value, creating functional and technical specifications, maintaining traceability, supporting solution design and user acceptance testing, documenting process models, managing scope changes, and identifying process improvements. The role partners with business, technology, project, data, architecture, and vendor stakeholders while supporting portfolio planning and regulatory adherence.

The Senior Technology Risk Analyst assesses technology risks and controls, maintains risk documentation in GRC platforms, facilitates process walkthroughs, supports remediation and issue management, and advises technology and business stakeholders. The role helps mature the technology risk program, monitors controls, supports business continuity planning, manages risk initiatives, and applies cybersecurity, regulatory, and financial services best practices. It also involves mentoring team members and improving risk processes, reporting, and workflows.

Supports members experiencing financial hardship through mortgage and commercial real estate collections, loss mitigation, loan modifications, default servicing, mortgage insurance claims, and foreclosure-related activities. The role manages delinquent accounts, responds to mortgage assistance inquiries, coordinates with attorneys, maintains accurate documentation, ensures regulatory and investor compliance, and provides member service throughout the resolution process.

Manages delinquent residential and commercial real estate loans for members experiencing financial hardship. Responsibilities include collections, loss mitigation, loan modifications, foreclosure coordination, REO property management, mortgage insurance claims, regulatory compliance, documentation, and member support. The role evaluates borrower circumstances, recommends workout or recovery strategies, collaborates with attorneys and vendors, and uses servicing and collection systems to improve outcomes.

Manages a less active commercial loan portfolio through relationship servicing, credit monitoring, financial analysis, covenant compliance, reporting, loan documentation, and closings. Partners with commercial lenders, credit and operations teams to identify risks, maintain credit quality, support lending and deposit opportunities, and ensure adherence to credit policies, procedures, and Bank Secrecy Act requirements.

Administer commercial real estate, commercial and industrial, construction, and participation loans from closing through servicing. Coordinate closings, vendors, documentation, construction draws, collateral perfection, covenant tracking, UCC filings, regulatory compliance, loan booking, and post-closing requirements. Serve commercial members, respond to account and servicing inquiries, monitor portfolio reports, audit booking accuracy, support training, and manage departmental projects while adhering to BSA and related regulations.

Markets and originates mortgage loans while independently developing referral relationships with realtors, builders, financial professionals, and other partners. Educates borrowers and referral sources on mortgage products, gathers documentation, uses automated underwriting tools, ensures regulatory compliance, and coordinates with members, underwriters, processors, and closers to meet closing timelines. Maintains marketplace visibility, monitors investor guidelines and market conditions, and participates in business development and professional development activities.

Maintain and audit complex general ledger and balance sheet accounts while supporting monthly, quarterly, and annual closes. Perform reconciliations, journal entries, tax withholding payments, cash and loan account reviews, delinquency accrual adjustments, and regulatory reporting support. Assist with internal and external audits, train staff, document procedures, and improve accounting processes. The role requires strong GAAP knowledge, Excel expertise, accuracy, analytical skills, and collaboration across departments.