Teams at Wings Credit Union

Leads enterprise technical learning strategy, training delivery, curriculum governance, and instructional teams. Oversees learning programs for systems, financial services operations, lending, compliance, process changes, and enterprise initiatives. Partners with senior leaders and subject matter experts to improve workforce readiness, technical proficiency, employee adoption, and business outcomes. Establishes training metrics, supports organizational change, develops team members, and ensures scalable, compliant, learner-centered programs.

Leads enterprise technical learning strategy, training program development, instructional delivery, and team leadership across systems, operations, lending, compliance, and member-facing functions. Partners with business leaders and subject matter experts to support system implementations, process changes, regulatory updates, and organizational transformation. Establishes training governance, modalities, standards, and effectiveness metrics while developing scalable, learner-centered programs and high-performing training teams.

Leads enterprise learning strategy, instructional design, digital learning transformation, and learning technology operations. Manages instructional designers, oversees LMS/LXP ecosystems, drives content governance, evaluates AI-enabled learning solutions, and develops analytics to measure learning impact. Partners with stakeholders on capability development, organizational change, compliance training, vendor management, and continuous improvement while fostering an inclusive, innovative team culture.