Jobs at Whitbread

Lead the strategy, implementation, operation, and continuous improvement of Whitbread’s Revenue Management Systems platform. Own the product vision, roadmap, backlog, delivery, platform performance, resilience, security, support model, and commercial value. Coordinate Commercial, Finance, Data, Architecture, Engineering, Operations, and external partners while managing suppliers, contracts, licensing, costs, and benefits. Translate business priorities into scalable technology solutions and ensure successful implementation, adoption, stabilization, and ongoing evolution.

Owns product and operational data across hotel and restaurant systems, ensuring accuracy, completeness, consistency, and timely updates. Coordinates data changes, issue resolution, releases, dependencies, and operational readiness across Commercial, Operations, Product, Technology, QA, and suppliers. Establishes data standards, controls, documentation, and ownership processes while improving data quality and operational efficiency. Supports transformation initiatives, new product rollouts, and guest-facing digital experiences.

Owns QA standards, testing strategy, automation, and release quality across data products and platforms. Defines functional, API, ETL/ELT, data validation, performance, regression, integration, and UAT approaches; coordinates testing across delivery streams; reviews requirements, evidence, defects, and risks; monitors quality metrics; and drives continuous improvement. The role requires advanced SQL, data warehouse testing, API and automation experience, stakeholder management, Agile delivery experience, and the ability to lead quality practices across complex enterprise data environments.

Owns and prioritizes technology product backlogs supporting hotel operations and guest journeys, including kiosks, keys, access solutions, and security technology. Translates strategy into delivery requirements, leads refinement and acceptance, coordinates Engineering, QA, Service, Operations, and Change teams, and manages risks, dependencies, suppliers, and rollout readiness. Uses product performance and adoption insights to drive continuous improvement while balancing customer value, operational reliability, security, cost, and technical complexity.

Lead the technical direction for SmartOps technology across hotel and restaurant operations, including Navigator, housekeeping, and automation systems. Translate business and operational needs into technical designs, delivery plans, and quality standards. Oversee architecture, technical risks, security, resilience, integrations, suppliers, and major incidents across the full delivery lifecycle. Coach technical colleagues and ensure solutions are strategically aligned, supportable, and practically deliverable.

Support and improve kiosk, key management, guest access, and integrated hotel technology systems. The role investigates technical issues, identifies root causes, supports solution design and implementation, manages testing and operational support, collaborates with suppliers and hotel teams, and maintains documentation and service processes. It also contributes to technology change, continuous improvement, system resilience, security, and guest experience initiatives across a multi-site hospitality environment.

Finance Graduate Programme offering three rotations across Whitbread’s Finance function, professional study toward CIMA, ACCA, or ACA, mentoring, leadership training, and progression toward a qualified accountant and junior leadership role. The role requires strong numerical, analytical, communication, and relationship-building skills, plus the ability to interpret data and support commercial decision-making. It is full-time, permanent, hybrid in Dunstable, with at least three office days weekly.

Leads a team of customer experience insight professionals, delivering quantitative analysis of customer satisfaction data across hotel touchpoints. Owns the customer satisfaction tracking roadmap, identifies guest experience opportunities, partners with senior stakeholders, and translates complex datasets into commercially focused recommendations. Uses Medallia, Ipsos, advanced Excel, and ideally Power BI to produce reporting and dashboards, while applying AI and behavioral science to improve customer insights.

Analyze website and app performance across traffic, conversion, revenue, and customer behavior. Evaluate digital product changes and tests, build dashboards and reporting frameworks, and translate complex data into actionable recommendations. Partner with eCommerce, Product, Commercial, and Marketing teams to improve customer journeys, conversion, and digital revenue. Present insights and business cases to senior stakeholders while promoting adoption of analytics tools.

The Data Governance Lead will develop and embed governance frameworks, standards, controls, and operating models. Responsibilities include managing data ownership, metadata, cataloguing, lineage, quality, access, security, privacy, retention, compliance, reporting, and remediation. The role partners with engineering, analytics, security, privacy, and business teams; coordinates governance forums; supports education and adoption; and provides assurance and improvement recommendations across data products, platforms, and pipelines.

Own and develop HR policy across a large, multi-site workforce spanning the UK, Northern Ireland, Crown Dependencies, and Ireland. Lead policy work covering employee rights, absence, performance management, AI, and emerging workplace technologies. Advise senior leadership, influence the Chief People Officer and stakeholders, represent the organization externally, monitor legislative and societal change, and facilitate policy implementation during business transformation.

Lead qualitative and quantitative UX research across digital products and customer journeys. Conduct interviews, usability testing, surveys, behavioral analysis, and journey mapping; translate findings into actionable recommendations, personas, and customer journey maps. Partner with product, design, engineering, and commercial teams to influence product strategy, champion accessibility and inclusive design, and establish UX research frameworks, governance, repositories, and best practices.

Designs, implements, supports, and evolves Whitbread’s network infrastructure across SD-WAN, LAN, WAN, WiFi, cloud, and telephony environments. The role provides technical leadership, handles complex escalations and major incidents, mentors junior engineers, manages suppliers, and supports capacity planning, lifecycle management, disaster recovery testing, and strategic technology projects.

Create engaging, user-focused digital experiences across web, apps, CRM, social, and other digital channels. Develop digital assets and interface designs while maintaining brand consistency and commercial impact. Collaborate with designers, copywriters, marketers, and digital teams, applying strong visual design, UI principles, typography, layout, and attention to detail. The role also involves developing UX expertise and exploring digital trends and AI-powered creative tools.

Manage the end-to-end Accounts Payable operation across multiple markets, including invoice processing, payment runs, reconciliations, controls, audit readiness, supplier queries, and exception resolution. Lead and develop the AP team, coordinate with outsourced partners and internal stakeholders, and drive process improvements, reporting, automation, and service enhancements.

Leads data product strategy, stakeholder alignment, backlog prioritization, data quality improvements, BI capability development, and adoption across the organization. Partners with Data Science, Data & Analytics, engineers, and senior business leaders to deliver scalable, trusted data products using platforms such as Power BI and Databricks. Translates business needs into requirements, manages competing priorities, supports agile delivery, and coaches team members.

Own Whitbread’s paid search strategy, budget, campaign execution, optimization, forecasting, reporting, and ROI delivery. Manage agency and platform relationships with Google and Microsoft, collaborate with marketing technology and data teams, identify automation and AI-powered search opportunities, and lead a Senior Paid Search Executive. The role also requires senior stakeholder communication, performance insights, attribution, and team development.