Jobs at Whitbread

Lead end-to-end delivery of large-scale commercial technology programmes and projects across product, engineering, data, architecture, security and business teams. Manage governance, finances, suppliers, risks, dependencies and executive reporting while ensuring measurable customer and business outcomes. Support agile, hybrid and waterfall delivery, portfolio prioritisation and investment decisions. Coach project managers and delivery professionals, and ensure technology solutions meet architecture, security, compliance and operational requirements.

Manage estates and capital finance planning, reporting, budgeting, forecasting, variance analysis, financial modelling, and investment insight. The role oversees rent, rates, insurance, lease interest, depreciation, capital budgets, IFRS 16 impacts, and long-term projections. It partners with finance, property teams, and external providers to improve financial controls, automate reporting, strengthen cash-flow visibility, and identify savings. The Finance Manager will provide commercial challenge and recommendations to senior stakeholders while supporting investment and business decisions.

Lead Whitbread’s diversity and inclusion agenda by delivering strategic programmes, advising stakeholders, managing colleague networks and inclusion events, overseeing external benchmarks and reporting, and building influential partnerships. The role requires evolving D&I strategy, supporting under-represented groups, producing high-quality reports and submissions, and driving inclusive solutions across a large, multi-site hospitality organisation.

Supports budgeting, forecasting, five-year business planning, financial modelling, variance analysis, scenario testing, and KPI reporting across the UK and Germany. Develops site and regional planning models, improves Excel-based reporting processes, provides insights to senior stakeholders, and contributes to corporate projects and ad hoc analysis within the FP&A and Corporate Finance team.

Own commercial trading analysis for Premier Inn across the UK, Ireland, and Germany, turning complex data into pricing, revenue, occupancy, and performance recommendations. Lead weekly and annual trading reviews, build datasets and business performance packs, present insights to technical and commercial stakeholders, and manage the analytical roadmap. Coach and develop two Trading Analysts while balancing immediate trading priorities with longer-term initiatives.

Analyze digital performance across traffic, conversion, revenue, and booking behavior for Premier Inn. Translate complex marketing data into actionable recommendations that improve investment, customer acquisition, conversion, and revenue. Partner with Performance Marketing and Commercial teams, manage the analytical backlog, prioritize high-impact work, present insights to stakeholders, and contribute to marketing and trading discussions.

Owns end-to-end releases, patches, and technology changes across HR, payroll, and people technology systems. Coordinates vendors, integrations, dependencies, testing, approvals, deployment, rollback planning, and stakeholder communications across development through production environments. Identifies risks, manages suppliers, supports ITIL change governance and Change Advisory Board processes, and drives lessons-learned improvements after releases.

Analyze historical performance, forecasts, and live trading data to optimize pricing and availability for approximately 200 hotels. Update pricing weekly, adapt strategies around major events, implement commercial decisions, and use management information and visualization tools to measure results and identify opportunities. The role requires strong analytical and commercial judgment, advanced Excel, visualization experience, and comfort making rapid, data-informed decisions.

Create, deploy, and optimise personalised CRM campaigns and customer journeys across email, push, and SMS. Use audience targeting, customer insight, and lifecycle communications to drive engagement, conversion, and loyalty. Monitor campaign performance, test communications across devices and email environments, troubleshoot HTML and CSS issues, and ensure accurate tracking and reporting. Collaborate with developers when technical support is needed.

Own and prioritise the backlog for hotel and restaurant technology products, translating strategy into epics, features, user stories and delivery plans. Lead refinement, planning, acceptance and review activities while managing dependencies, risks and trade-offs. Partner with engineering, operations, delivery, business change, suppliers and technology teams to ensure successful delivery, adoption, service readiness and transition to business-as-usual. Monitor product performance and identify continuous improvement opportunities.

Lead the end-to-end Accounts Payable operation across multiple markets, managing the AP team, invoice processing, payment runs, reconciliations, controls, and issue resolution. Partner with suppliers, Procurement, Treasury, Finance, and Operations while overseeing an outsourced provider. Drive reporting, process improvement, automation, audit readiness, and stronger AP governance.

Leads qualitative and quantitative customer research from brief through recommendations, translating guest evidence, experience data, and market insights into actions for senior stakeholders. Manages online community research, external agencies, segmentation and customer closeness initiatives, while line-managing and coaching a Research Executive. Partners across Commercial and Operations to shape propositions, service standards, and strategy.

Drive Premier Inn’s B2B sales growth across Ireland by generating new business, developing corporate relationships, managing strategic accounts, negotiating profitable opportunities, and increasing retention and share of wallet. The role independently owns pipeline development, forecasting, account planning, market insight, and revenue delivery while collaborating with Sales, Revenue, Marketing, and Operations.

Owns product and operational data across hotel and restaurant systems, ensuring accuracy, completeness, consistency, and timely updates. Coordinates data changes, issue resolution, releases, dependencies, and operational readiness across Commercial, Operations, Product, Technology, QA, and suppliers. Establishes data standards, controls, documentation, and ownership processes while improving data quality and operational efficiency. Supports transformation initiatives, new product rollouts, and guest-facing digital experiences.

Owns and prioritizes technology product backlogs supporting hotel operations and guest journeys, including kiosks, keys, access solutions, and security technology. Translates strategy into delivery requirements, leads refinement and acceptance, coordinates Engineering, QA, Service, Operations, and Change teams, and manages risks, dependencies, suppliers, and rollout readiness. Uses product performance and adoption insights to drive continuous improvement while balancing customer value, operational reliability, security, cost, and technical complexity.

Lead the technical direction for SmartOps technology across hotel and restaurant operations, including Navigator, housekeeping, and automation systems. Translate business and operational needs into technical designs, delivery plans, and quality standards. Oversee architecture, technical risks, security, resilience, integrations, suppliers, and major incidents across the full delivery lifecycle. Coach technical colleagues and ensure solutions are strategically aligned, supportable, and practically deliverable.

Leads a team of customer experience insight professionals, delivering quantitative analysis of customer satisfaction data across hotel touchpoints. Owns the customer satisfaction tracking roadmap, identifies guest experience opportunities, partners with senior stakeholders, and translates complex datasets into commercially focused recommendations. Uses Medallia, Ipsos, advanced Excel, and ideally Power BI to produce reporting and dashboards, while applying AI and behavioral science to improve customer insights.

Analyze website and app performance across traffic, conversion, revenue, and customer behavior. Evaluate digital product changes and tests, build dashboards and reporting frameworks, and translate complex data into actionable recommendations. Partner with eCommerce, Product, Commercial, and Marketing teams to improve customer journeys, conversion, and digital revenue. Present insights and business cases to senior stakeholders while promoting adoption of analytics tools.

The Data Governance Lead will develop and embed governance frameworks, standards, controls, and operating models. Responsibilities include managing data ownership, metadata, cataloguing, lineage, quality, access, security, privacy, retention, compliance, reporting, and remediation. The role partners with engineering, analytics, security, privacy, and business teams; coordinates governance forums; supports education and adoption; and provides assurance and improvement recommendations across data products, platforms, and pipelines.

Own and develop HR policy across a large, multi-site workforce spanning the UK, Northern Ireland, Crown Dependencies, and Ireland. Lead policy work covering employee rights, absence, performance management, AI, and emerging workplace technologies. Advise senior leadership, influence the Chief People Officer and stakeholders, represent the organization externally, monitor legislative and societal change, and facilitate policy implementation during business transformation.