Teams at Whitbread

Owns product and operational data across hotel and restaurant systems, ensuring accuracy, completeness, consistency, and timely updates. Coordinates data changes, issue resolution, releases, dependencies, and operational readiness across Commercial, Operations, Product, Technology, QA, and suppliers. Establishes data standards, controls, documentation, and ownership processes while improving data quality and operational efficiency. Supports transformation initiatives, new product rollouts, and guest-facing digital experiences.

Owns QA standards, testing strategy, automation, and release quality across data products and platforms. Defines functional, API, ETL/ELT, data validation, performance, regression, integration, and UAT approaches; coordinates testing across delivery streams; reviews requirements, evidence, defects, and risks; monitors quality metrics; and drives continuous improvement. The role requires advanced SQL, data warehouse testing, API and automation experience, stakeholder management, Agile delivery experience, and the ability to lead quality practices across complex enterprise data environments.

Owns and prioritizes technology product backlogs supporting hotel operations and guest journeys, including kiosks, keys, access solutions, and security technology. Translates strategy into delivery requirements, leads refinement and acceptance, coordinates Engineering, QA, Service, Operations, and Change teams, and manages risks, dependencies, suppliers, and rollout readiness. Uses product performance and adoption insights to drive continuous improvement while balancing customer value, operational reliability, security, cost, and technical complexity.