Jobs at Whippy

Manage a portfolio of customer accounts, conduct onboarding and training, troubleshoot issues, and guide customers on best practices in using the Whippy platform.

The Head of Customer Success will manage key accounts, lead a mixed team of customer success managers and engineers, and develop playbooks and frameworks to ensure customer success and satisfaction.

The Customer Support Specialist will troubleshoot automated workflows, respond to customer queries via Intercom, manage accounts, and document solutions while ensuring a fast response time.

The Renewal and Expansion Specialist manages contract negotiations and commercial conversations with existing customers, focusing on renewals, expansions, and billing issues. Responsibilities include conducting live calculations, drafting contracts, and collaborating with Customer Success Managers to address account health signals.

Intern will manage sales operations tasks, maintain HubSpot, support outbound sales efforts, conduct market research, and assist in creating reports, all with hands-on training from experienced founders.

Manage billing, payment, and contract operations while ensuring accurate billing, timely payments, and contract compliance. Proactively address customer billing needs and improve internal processes.

The Software Engineering Manager will oversee engineering team practices, participate in coding, provide support, and conduct technical interviews, while managing remote team dynamics.

As a Frontend Engineer, you'll craft user interfaces, write engineering requirement documents, build test suites, and integrate analytics for product success.

As a Backend Engineer, you will design scalable APIs, create Engineering Requirement Documents, and build test suites for product analytics and performance.

Whippy seeks a seasoned Account Executive to manage the complete sales journey for SMB & Mid Market accounts, focusing on lead generation and closing deals, all while meeting sales quotas in a fast-paced team environment.