Teams at Whippy

Manage a portfolio of customer accounts, conduct onboarding and training, troubleshoot issues, and guide customers on best practices in using the Whippy platform.

The Head of Customer Success will manage key accounts, lead a mixed team of customer success managers and engineers, and develop playbooks and frameworks to ensure customer success and satisfaction.

The Customer Support Specialist will troubleshoot automated workflows, respond to customer queries via Intercom, manage accounts, and document solutions while ensuring a fast response time.