WheelHouse IT
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The Support Escalation Engineer will provide high-quality IT support for various systems including PCs, servers, firewalls, and networks, while assisting clients remotely and on-site. Responsibilities include handling complex issues, contributing to disaster recovery solutions, and maintaining documentation of IT systems. The candidate should demonstrate strong communication skills and IT knowledge, with professional certifications preferred.
The Team Engineer manages software system integrity for customers by implementing solutions and providing IT support. Responsibilities include technical management of Microsoft applications, disaster recovery, network support, and project coordination. The role requires excellent communication skills, ability to work in a team, and maintaining documentation within the ConnectWise tool.
The Account Manager at WheelHouse IT requires a unique blend of technical expertise, sales acumen, and leadership skills to effectively manage a team of technical professionals while driving sales growth and customer satisfaction. Key responsibilities include team leadership, sales management, client engagement, and technical expertise. Successful candidates should have proven experience in a technical leadership role, strong sales and business development skills, and excellent communication and negotiation skills.