Jobs at WGSN

Lead the strategy, discovery, delivery, launch, and optimization of a significant digital product area. Translate client needs, proprietary data, and AI capabilities into valuable B2B and B2C products. Own the roadmap, prioritization, performance metrics, adoption, and commercial outcomes while coordinating content, data, engineering, design, sales, marketing, and client success teams.

Develop and execute product marketing strategies across WGSN and IWSR. Responsibilities include roadmap communications, go-to-market planning, product positioning, messaging, customer personas, launch assets, sales enablement, adoption initiatives, customer education, and performance measurement. The role partners with Product, Commercial, Customer Success, Sales Enablement, and Marketing teams to increase acquisition, adoption, retention, and customer value across subscription and data products.

Drive new-logo acquisition for WGSN Intelligence API solutions across enterprise fashion, beauty, retail, consumer goods, and fintech clients. Generate pipeline, engage C-suite and VP buyers, lead consultative technical sales cycles, negotiate complex API integration deals, protect intellectual property, and manage forecasting through contract signature.

Leads the North American Enterprise and Strategic Client Success team, managing 5–10 Client Success Partners. Responsibilities include developing client success strategy, coaching and developing talent, improving retention and adoption, supporting renewals and expansion, overseeing performance KPIs, strengthening client engagement methodologies, and collaborating with Sales, Product, Marketing, Advisory, and Content teams to deliver customer value.

The GTM Engineer will architect and maintain the revenue technology ecosystem, focusing on Marketo, Salesforce, marketing automation, lead routing, attribution, data pipelines, APIs, and webhooks. The role includes developing Python and JavaScript automation, integrating LLMs for lead enrichment and personalization, extracting AI insights from conversational data, troubleshooting systems, and supporting revenue teams. The engineer will collaborate with Marketing, Revenue Systems, Data Engineering, Go-To-Market teams, and executives to translate commercial objectives into scalable technical solutions.

The Client Success Specialist supports account growth and retention by onboarding clients, increasing product engagement, responding to requests, delivering tailored workshops, and identifying upsell opportunities. They collaborate with Account Managers on account plans, monitor user activity, advise clients on relevant content, and maintain expertise across WGSN’s products. The role requires strong customer service, communication, presentation, organization, and commercial skills, with fluency in English and ideally an additional European language.

Supports clients throughout their subscription by resolving issues, answering helpdesk and live chat queries, driving product engagement, monitoring usage, supporting retention goals, and coordinating with account, product, and technology teams. The role maintains CRM records, gathers customer feedback, schedules meetings, demonstrates product value, and develops outreach strategies to improve client experience and return on investment.

Lead WGSN's global interiors forecasting and content strategy. Produce trend forecasts, connect macro drivers to interiors, drive content excellence, leverage AI and data, engage clients and sales, and manage and develop the Interiors team to deliver commercially actionable insights.

Lead EMEA B2B marketing as the primary partner to Sales: own regional marketing calendar, drive demand-generation strategy, run integrated campaigns, measure performance, and optimise conversion using data and cross-functional collaboration.

Lead full sales cycle to acquire enterprise accounts (>$1bn turnover) across EMEA. Build pipeline with SDR, deliver tailored demos, negotiate and close high-value deals, maintain forecasts, and influence C-suite stakeholders using market and vertical insight.

Own and grow a portfolio of high-value enterprise accounts in Greater China. Develop multi-year growth plans, drive subscription and advisory revenue, lead complex global sales cycles, secure C-level buy-in, coordinate local market events, and collaborate cross-functionally to expand strategic accounts.

Hunt and close net-new enterprise API integration deals for WGSN Intelligence. Build C-suite pipelines, lead technical consultative sales, map API capabilities to client architectures, manage full deal lifecycle, protect IP and data licensing, and maintain accurate forecasts and pipeline hygiene.

Manage a portfolio of strategic North American accounts to drive renewals, expand subscription revenue, and identify consultancy and cross-sell opportunities. Own the full sales cycle, deliver high-impact presentations, negotiate contracts, maintain Salesforce pipeline, and achieve/exceed KPI targets while building senior client relationships.