Jobs at WGSN

Manage strategic relationships with enterprise clients, partnering with Account Managers to drive product adoption, retention, renewals, and measurable business outcomes. Responsibilities include account planning, usage analysis, onboarding, product training, workshops, trend presentations, client feedback, solution selling, and identifying growth opportunities. The role requires regular client travel, strong presentation and relationship-building skills, commercial account analysis, and fluency in English and Bahasa.

Lead a North American Client Success team supporting enterprise and strategic accounts. Develop client success strategy, coach and develop team members, improve retention and product adoption, support renewals and expansion, monitor performance, and drive operational excellence. Partner cross-functionally with Sales, Product, Marketing, Advisory, Content, and leadership to improve client outcomes, influence product direction, and strengthen customer engagement practices.

Lead solution and commercial design for large enterprise Intelligence API and data deals. Run discovery with senior business and technical buyers, map data and AI use cases, structure multi-year contracts and paid pilots, protect intellectual property and attribution, and coach sales teams on qualification and deal design. Partner with account, product, and engineering teams to close new-logo opportunities valued at $500,000 or more.

Supports global content planning and delivery by managing calendars, workflows, team capacity, content systems, KPIs, budgets, freelance contracts, and reporting. The role monitors work through Jira and Smartsheet, aligns processes across content, editorial, media, design, marketing, and sales teams, and identifies and implements workflow improvements. It also presents performance insights, supports onboarding, maintains documentation, and helps stakeholders adopt publishing systems and efficient ways of working.

Own WGSN’s data platform architecture, modeling, reliability, governance, and cost effectiveness. Lead a team of five data engineers and external partners while designing the trend spine, integrating structured and unstructured data, guiding a future platform rebuild, and establishing AI-ready data foundations. The role also involves senior architecture collaboration, vendor and technology decisions, GDPR compliance, and introducing AI-assisted engineering practices.

Hunt and close net-new enterprise API integration deals for WGSN Intelligence. Build C-suite pipelines, lead technical consultative sales, map API capabilities to client architectures, manage full deal lifecycle, protect IP and data licensing, and maintain accurate forecasts and pipeline hygiene.

Own product marketing across WGSN and IWSR, leading go-to-market plans, product positioning, value propositions, messaging, personas, launch materials, customer communications, and sales enablement. Use customer feedback and usage data to improve adoption, subscription value, acquisition, and retention across data and intelligence products.

Manage strategic and enterprise client partnerships across North America, driving product adoption, engagement, retention, and growth. Responsibilities include account planning, risk mitigation, client education, issue resolution, usage monitoring, CRM maintenance, product feedback, process improvement, and peer coaching. The role partners with account managers and internal product and technology teams while meeting client service KPIs and retention goals.

Support account management by onboarding clients, increasing product engagement, delivering tailored workshops, responding to requests, and identifying upsell opportunities. Maintain regular client contact across onboarding, growth, retention, and rescue journeys. Collaborate on account plans, monitor user activity, and develop expertise in WGSN products to demonstrate value and strengthen customer relationships.

Manage a portfolio of 150–200 B2B customer accounts, focusing on retention, renewals, adoption, and reducing cancellation risk. Use customer conversations, usage data, dashboards, and Salesforce insights to prioritize activity and guide renewal discussions. Coordinate renewal processes, maintain forecasts and account records, address contract questions, and collaborate with Client Services, Operations, Advisory, and Product teams to improve customer experience and renewal workflows.

Manage a portfolio of 150–200 B2B customer accounts, focusing on retention, renewals, adoption, and customer value. Use customer conversations, usage data, dashboards, and Salesforce insights to identify risk, prioritize outreach, manage renewal processes, maintain forecasts, and coordinate internal stakeholders. Address contract questions, support automatic renewal adoption, document account activity, share customer feedback, and improve renewal workflows and reporting.

Leads the North American Enterprise and Strategic Client Success team, managing 5–10 Client Success Partners. Responsibilities include developing client success strategy, coaching and developing talent, improving retention and adoption, supporting renewals and expansion, overseeing performance KPIs, strengthening client engagement methodologies, and collaborating with Sales, Product, Marketing, Advisory, and Content teams to deliver customer value.

Supports clients in adopting and gaining value from WGSN’s products, partnering with Account Managers to drive engagement, retention, and growth. Responsibilities include onboarding, regular customer contact, handling requests, delivering tailored workshops, monitoring user activity, identifying upsell opportunities, and maintaining product expertise. The role is office-based in London and requires fluency in English and Italian, strong customer service skills, commercial awareness, organization, communication, and comfort with high-volume calls and emails.

Supports client retention, engagement, onboarding, growth, and rescue activities in partnership with Account Management. Delivers tailored workshops, responds to customer requests, monitors user engagement, identifies upsell opportunities, and helps clients maximize the value of WGSN products. The role requires fluent English and Turkish, strong customer service and communication skills, commercial awareness, organization, and comfort with high-volume client contact.

Manage client onboarding, engagement, retention, and growth in partnership with Account Management. Contact users regularly, resolve requests, deliver tailored workshops, monitor usage, identify upsell opportunities, and help clients maximize the value of WGSN’s products and services. The role requires fluent English and German, strong customer service and communication skills, commercial awareness, organization, and comfort with high-volume calls and emails.

Manage a high-volume portfolio of SMB clients, leading renewals, retention, expansion, product demonstrations, negotiations, and commercial closes. Build relationships with decision-makers, identify account risks and growth opportunities, maintain an accurate Salesforce pipeline, achieve revenue and activity targets, and collaborate with Client Services, Product, Finance, and Account Management teams. The role is hybrid in New York City with local client engagement across the Tri-State area.

Lead consultancy engagements for Fashion & Sports clients, translating macro and consumer trends into actionable insights. Develop research methodologies, manage client relationships and project teams, deliver qualitative and quantitative forecasts, and expand commercial opportunities while ensuring quality and relevance of work.

Drive net-new enterprise sales for WGSN Intelligence API solutions across fashion, beauty, retail, consumer goods, and fintech. The role involves sourcing C-suite and VP-level prospects, leading technical and consultative sales cycles, managing complex API integration deals, protecting intellectual property, negotiating within commercial guardrails, and maintaining accurate forecasts. Candidates need a strong record of exceeding quotas, closing $1M+ multiyear deals, and engaging senior technical, product, and commercial stakeholders.

Generate and qualify sales pipeline across EMEA through outbound prospecting, cold outreach, inbound lead qualification, market research, and meeting booking. Use data and industry insights to engage senior decision-makers in beverage alcohol and FMCG, while preparing research briefings and handing qualified opportunities to Account Executives. Collaborate with marketing and data analyst teams to support targeted outreach and achieve sales targets.

Manage strategic and enterprise client partnerships across North America, driving product adoption, engagement, retention, and growth. Responsibilities include account planning, risk mitigation, client issue resolution, educational sessions, usage monitoring, KPI achievement, CRM maintenance, product feedback, process improvement, and peer coaching. The role partners with account managers and internal product and technology teams while delivering high-quality client support and demonstrating product value.