Jobs at WGSN

The Client Success Specialist supports account growth and retention by onboarding clients, increasing product engagement, responding to requests, delivering tailored workshops, and identifying upsell opportunities. They collaborate with Account Managers on account plans, monitor user activity, advise clients on relevant content, and maintain expertise across WGSN’s products. The role requires strong customer service, communication, presentation, organization, and commercial skills, with fluency in English and ideally an additional European language.

Supports clients throughout their subscription by resolving issues, answering helpdesk and live chat queries, driving product engagement, monitoring usage, supporting retention goals, and coordinating with account, product, and technology teams. The role maintains CRM records, gathers customer feedback, schedules meetings, demonstrates product value, and develops outreach strategies to improve client experience and return on investment.

Lead WGSN's global interiors forecasting and content strategy. Produce trend forecasts, connect macro drivers to interiors, drive content excellence, leverage AI and data, engage clients and sales, and manage and develop the Interiors team to deliver commercially actionable insights.

Lead EMEA B2B marketing as the primary partner to Sales: own regional marketing calendar, drive demand-generation strategy, run integrated campaigns, measure performance, and optimise conversion using data and cross-functional collaboration.

Lead an 8-person SMB & Mid-Market new business sales team across EMEA to deliver a £3.5m annual target. Drive forecasting, pipeline generation, CRM hygiene and sales methodology adoption, coach reps through complex commercial cycles, and partner with senior commercial leaders on regional growth strategy.

Lead full sales cycle to acquire enterprise accounts (>$1bn turnover) across EMEA. Build pipeline with SDR, deliver tailored demos, negotiate and close high-value deals, maintain forecasts, and influence C-suite stakeholders using market and vertical insight.

Owns end-to-end product design across multiple launches, translating complex datasets and user research into clear, effective digital experiences. Partners with product managers, developers, data engineers, and content editors; facilitates workshops, validates designs, uses AI tools in prototyping, and contributes to the design system. Requires strong UI/UX expertise, communication, data visualization, autonomy, and experience shipping high-quality web products.

Own and grow a portfolio of high-value enterprise accounts in Greater China. Develop multi-year growth plans, drive subscription and advisory revenue, lead complex global sales cycles, secure C-level buy-in, coordinate local market events, and collaborate cross-functionally to expand strategic accounts.

Hunt and close net-new enterprise API integration deals for WGSN Intelligence. Build C-suite pipelines, lead technical consultative sales, map API capabilities to client architectures, manage full deal lifecycle, protect IP and data licensing, and maintain accurate forecasts and pipeline hygiene.

Manage a portfolio of strategic North American accounts to drive renewals, expand subscription revenue, and identify consultancy and cross-sell opportunities. Own the full sales cycle, deliver high-impact presentations, negotiate contracts, maintain Salesforce pipeline, and achieve/exceed KPI targets while building senior client relationships.