Teams at WGSN

Leads the North American Enterprise and Strategic Client Success team, managing 5–10 Client Success Partners. Responsibilities include developing client success strategy, coaching and developing talent, improving retention and adoption, supporting renewals and expansion, overseeing performance KPIs, strengthening client engagement methodologies, and collaborating with Sales, Product, Marketing, Advisory, and Content teams to deliver customer value.

Supports clients in adopting and gaining value from WGSN’s products, partnering with Account Managers to drive engagement, retention, and growth. Responsibilities include onboarding, regular customer contact, handling requests, delivering tailored workshops, monitoring user activity, identifying upsell opportunities, and maintaining product expertise. The role is office-based in London and requires fluency in English and Italian, strong customer service skills, commercial awareness, organization, communication, and comfort with high-volume calls and emails.

Supports client retention, engagement, onboarding, growth, and rescue activities in partnership with Account Management. Delivers tailored workshops, responds to customer requests, monitors user engagement, identifies upsell opportunities, and helps clients maximize the value of WGSN products. The role requires fluent English and Turkish, strong customer service and communication skills, commercial awareness, organization, and comfort with high-volume client contact.