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Fintech • Financial Services
Provide empathetic, high-volume customer support across phone, text, chat and video for financial products; resolve inquiries, follow policies, navigate multiple systems, escalate to senior staff, and work collaboratively with the team.
Fintech • Financial Services
Lead compliance oversight for home lending, maintaining risk standards, monitoring remediation, advising front line and leadership on regulatory matters, interfacing with Audit/Legal/regulators, and driving process improvements across moderate-to-high risk mortgage compliance programs.
Fintech • Financial Services
Lead moderately complex data science initiatives: analyze large structured and unstructured datasets, build advanced statistical and ML models, run experiments, generate actionable insights and recommendations, communicate findings to non-technical stakeholders, and mentor junior staff.
