Jobs at WebPT

Leads FP&A forecasting, budgeting, strategic planning, financial modeling, SaaS metrics analysis, and monthly close support. Partners with functional leaders and executives to deliver insights on growth, margins, capital structure, resource allocation, and business performance. Presents analyses to senior leadership, investors, and the Board, while improving FP&A processes, automation, and scalability.

Lead manual and automated quality assurance for enterprise web applications. Develop and execute test plans, cases, and scenarios; manage defects; monitor quality gates, metrics, and release readiness; and collaborate with product, development, and business teams. Participate in Agile ceremonies, contribute to test strategy and continuous improvement, and mentor junior QA engineers. Use tools such as Azure DevOps, Jira, Zephyr, Selenium, or Playwright, with API, SQL, and CI/CD experience preferred.

Provide front-line customer support for WebPT software users through phone, email, and help desk cases. Resolve technical and non-technical issues, document interactions, manage Salesforce tickets, meet SLAs, escalate appropriately, and contribute to the knowledgebase. The role requires strong communication, organization, technical aptitude, multitasking, and compliance with HIPAA and confidentiality requirements.

Identify and convert qualified leads into product demos by phone, email, and web chat. Build relationships with clinic decision-makers, respond to inbound sign-ups, overcome objections, meet sales goals, and support marketing campaigns. The role requires persistence, strong communication, punctuality, competitiveness, and the ability to handle rejection. Experience with SDR or equivalent sales work is required, while healthcare, physical therapy, SaaS, and relevant CRM experience are preferred.

Manage a portfolio of outpatient rehabilitation practice members using a one-to-many customer success approach. Own relationships, monitor account health, reduce churn, support adoption, conduct executive business reviews, develop success plans, and identify expansion opportunities. Use analytics and KPIs to provide recommendations, educate members on product capabilities, coordinate with internal teams, and ensure HIPAA compliance. Travel 25%–30% to meet members.