Jobs at WebPT

Provide front-line customer support for WebPT software users through phone, email, and help desk cases. Resolve technical and non-technical issues, document interactions, manage Salesforce tickets, meet SLAs, escalate appropriately, and contribute to the knowledgebase. The role requires strong communication, organization, technical aptitude, multitasking, and compliance with HIPAA and confidentiality requirements.

Supervise payment posting team and processes to ensure accurate, timely posting of A/R cash receipts and denials. Manage schedules, audits, month-end balancing, staff performance, training, and interdepartmental coordination. Research payment discrepancies, convert payer codes to HIPAA reject codes, report trends, and improve procedures for accuracy and efficiency.

Identify and convert qualified leads into product demos by phone, email, and web chat. Build relationships with clinic decision-makers, respond to inbound sign-ups, overcome objections, meet sales goals, and support marketing campaigns. The role requires persistence, strong communication, punctuality, competitiveness, and the ability to handle rejection. Experience with SDR or equivalent sales work is required, while healthcare, physical therapy, SaaS, and relevant CRM experience are preferred.

Manage a portfolio of outpatient rehabilitation practice members using a one-to-many customer success approach. Own relationships, monitor account health, reduce churn, support adoption, conduct executive business reviews, develop success plans, and identify expansion opportunities. Use analytics and KPIs to provide recommendations, educate members on product capabilities, coordinate with internal teams, and ensure HIPAA compliance. Travel 25%–30% to meet members.

Identify, qualify, and close new single-provider clinic opportunities for healthcare SaaS products. Conduct outbound and inbound lead engagement, deliver virtual product demonstrations, manage CRM pipelines, meet sales quotas, and collaborate with marketing and customer success. The role requires consultative selling, solution recommendations, accurate activity tracking, and customer feedback sharing. It is an entry-level, remote-friendly SaaS sales position focused on physical therapy and healthcare clients.