Teams at WebPT

Provide front-line customer support for WebPT software users through phone, email, and help desk cases. Resolve technical and non-technical issues, document interactions, manage Salesforce tickets, meet SLAs, escalate appropriately, and contribute to the knowledgebase. The role requires strong communication, organization, technical aptitude, multitasking, and compliance with HIPAA and confidentiality requirements.

Supervise payment posting team and processes to ensure accurate, timely posting of A/R cash receipts and denials. Manage schedules, audits, month-end balancing, staff performance, training, and interdepartmental coordination. Research payment discrepancies, convert payer codes to HIPAA reject codes, report trends, and improve procedures for accuracy and efficiency.

Identify and convert qualified leads into product demos by phone, email, and web chat. Build relationships with clinic decision-makers, respond to inbound sign-ups, overcome objections, meet sales goals, and support marketing campaigns. The role requires persistence, strong communication, punctuality, competitiveness, and the ability to handle rejection. Experience with SDR or equivalent sales work is required, while healthcare, physical therapy, SaaS, and relevant CRM experience are preferred.