Jobs at Web Hosting Canada

Provides bilingual English and French frontline technical support through calls, chats, and tickets. Troubleshoots hosting, domain, email, DNS, and SSL issues; documents resolutions; escalates complex cases to T2; creates runbooks and customer resources; identifies recurring problems; and participates in specialized projects.

Convert inbound leads into customers and build lasting client relationships through phone, chat, email, tickets, and lead platforms. Recommend hosting, domain, and email solutions; explain technical concepts clearly; develop tailored onboarding strategies; negotiate contracts and facilitate payments. Coordinate with Account Executives, support customer retention, represent the brand, stay current on industry trends, and meet quarterly sales goals.

Handle customer calls, chats, and tickets in English and French regarding billing, payments, invoices, renewals, orders, and account access. Resolve issues accurately at first contact, escalate complex matters, activate and fraud-review orders, manage renewals and cancellations, identify sales leads, verify account ownership, document interactions, report defects, and improve customer self-service documentation.

Hands-on technical owner for server fleet: ensure performance, reliability, consistency, automation, security, backups and disaster recovery. Maintain runbooks, enforce Git-based configuration, liaise with vendors, coach engineers, and support compliance (PCI DSS/SOC 2).

Hands-on lead for WHC infrastructure operations: maintain server performance and availability, standardize and automate server configuration via Git, ensure backups/DR and security hardening, support compliance (PCI DSS/SOC 2), maintain runbooks, liaise with vendors, and mentor a small DevOps/sysadmin team.

Gérer et escalader les incidents critiques dinfrastructure dhébergement, diagnostiquer performances et sécurité, provisionner serveurs, assurer sauvegardes/restaurations et reprise après sinistre, piloter migrations, encadrer les équipes N1/N2 et améliorer surveillance et automatisation.

Senior escalation point for hosting infrastructure: monitor production, respond to incidents, resolve performance and security issues, manage provisioning, backups, patching, migrations, and coach L1/L2 teams while improving automation and monitoring.

Serve as the primary technical advisor for premium hosting customers, manage escalations, monitor environments, lead onboarding and QBRs, recommend optimizations, and coordinate cross-functional teams to ensure reliability, security, and account growth.

Act as primary technical advisor for premium clients: manage incidents, monitor hosting/cloud environments, provide proactive performance, security and reliability recommendations, run service reviews, collaborate with Support/Sales/Product, and drive account retention and growth while ensuring high client satisfaction.