Teams at Web Hosting Canada

Provides bilingual English and French frontline technical support through calls, chats, and tickets. Troubleshoots hosting, domain, email, DNS, and SSL issues; documents resolutions; escalates complex cases to T2; creates runbooks and customer resources; identifies recurring problems; and participates in specialized projects.

Convert inbound leads into customers and build lasting client relationships through phone, chat, email, tickets, and lead platforms. Recommend hosting, domain, and email solutions; explain technical concepts clearly; develop tailored onboarding strategies; negotiate contracts and facilitate payments. Coordinate with Account Executives, support customer retention, represent the brand, stay current on industry trends, and meet quarterly sales goals.

Handle customer calls, chats, and tickets in English and French regarding billing, payments, invoices, renewals, orders, and account access. Resolve issues accurately at first contact, escalate complex matters, activate and fraud-review orders, manage renewals and cancellations, identify sales leads, verify account ownership, document interactions, report defects, and improve customer self-service documentation.