Jobs at Wayne Metropolitan Community Action Agency

Performs quality assurance testing, usability and accessibility reviews, data-flow validation, and compliance checks for data tools and applications. Documents test cases and defects, partners with developers to prioritize fixes, supports acceptance criteria, maintains QA protocols, and assesses release readiness. The role also evaluates data privacy, confidentiality, and regulatory alignment across systems while translating business requirements into structured workflows and technical designs.

Coordinate Weatherization Assistance Program activities: verify client eligibility, submit and track utility rebate applications, order equipment, maintain program documentation and databases, reconcile invoices and rebates, support audits, liaise with utilities, contractors, funders, and clients to ensure compliant, timely delivery of energy-efficiency services.

Support HMIS data quality and program compliance for nonprofit social services. Run data quality reports, assist data cleanups, implement Data Maintenance Plans, identify training needs, audit HMIS records, develop workflows/reference guides, onboard HMIS end users, and support special HMIS projects while gaining generalist social work experience.

Lead production quality assurance and compliance for Weatherization, Deferral, and Home Repair programs. Oversee field inspections, QC inspections, contractor performance, audits, documentation, corrective actions, and reporting. Provide technical guidance, training, and staff supervision to ensure DOE, state, funding, building code, and health and safety compliance while promoting continuous improvement and customer-focused service delivery.

Unpaid social work internship providing generalist nonprofit experience: assist underserved families with basic-needs applications, walk-in support, outreach calls, case management, advocacy, and community engagement while applying trauma-informed care and classroom learning.

Provide generalist social work experience in a nonprofit setting: assist underserved families with basic needs, case management, advocacy, community engagement, client intake, outreach calls, and apply trauma-informed care while working on a team and translating classroom learning into practice.

Manage administrative and compliance operations for Weatherization projects: verify client files, process contractor procurement and invoices, maintain program data, support audits and monitoring, track program costs and budgets, coordinate with internal teams and external partners to ensure adherence to funder and agency requirements.

Lead and manage the agency safety program including policy development, risk assessments, incident investigation, corrective actions, training, compliance reporting, committee leadership, data analysis, and cross-functional collaboration to promote a culture of safety and continuous improvement.

Support program compliance, quality assurance, procurement, and fiscal reconciliation for weatherization, home repair, and conservation programs. Conduct file reviews, monitor contractor and procurement documentation, track corrective actions, assist with audits, prepare compliance reports, and support training and continuous improvement efforts.

Generalist social work internship supporting the TBRA program: case management, advocacy, community engagement, participant onboarding, file organization, HMIS/Salesforce data entry, reporting, housing resource research, quality assurance, and administrative support.