Jobs at Wave Mobile Money

Manage partner payments and escalations, interpret user data and Sigma charts, perform collections, forecasts and reconciliations, communicate and escalate outages/claims to partners and internal teams, write announcements, and support cross-country operations from the Ouagadougou office.

Lead and maintain the finance and accounting function in Malawi: ensure compliance with local financial, legal and regulatory requirements, manage external auditors, oversee finance staff recruitment and development, monitor transactions, implement accounting controls, and advise on tax and product accounting implications.

Manage People Operations and office administration in Kampala: implement HR policies, onboard staff, maintain employee records, process work permits, oversee office operations, supervise office staff, manage budgets and procurements, arrange travel, and plan events.

The Regional Lead will expand the agent network, lead field teams, drive user growth, ensure compliance, and collaborate for operational excellence in various African countries.

Manage daily office operations in Kotu, supervise and train office staff, maintain administrative systems, handle vendor contracts and procurement, coordinate travel, manage office budget, ensure health and safety compliance, and report to senior management to improve office procedures.

The Strategic People Partner will guide talent initiatives, employee experience, and organizational effectiveness by collaborating with teams, supporting development, and enhancing recruitment efforts.

Manage partner-integrated bill pay operations: handle escalated support cases, communicate with partners, perform collections, forecasts and reconciliations, monitor outages and claims, write clear announcements, and coordinate with engineering and product teams. Maintain operational reliability and fund business accounts while supporting multiple country operations.

Lead and scale field distribution in Sierra Leone: manage supervisors and field distributors, design and execute user acquisition and retention strategies, hire and train large teams, use data to monitor performance, and align with agency teams to grow active usage of Wave's wallet.

Lead market intelligence and sponsorship strategy for Cote d'Ivoire. Design and manage local research, synthesize multi-source data into recommendations, manage research suppliers, and build/activate sponsorships and brand partnerships. Coordinate cross-functional initiatives, track ROI, and ensure timely execution of marketing investments.

Lead and execute ATL and BTL marketing strategies to drive user acquisition and brand awareness. Plan and manage TV, radio, print, events, promotions and on-ground activations. Collaborate cross-functionally, manage agencies, analyze campaign performance, report insights, and build and mentor a high-performing marketing team to meet growth objectives.

The Head of Marketing will develop and lead the marketing strategy to drive growth in Burkina Faso, manage budget and resources, and ensure effective cross-functional collaboration.

Lead and develop the finance and accounting function in Niger: ensure regulatory compliance, maintain accounting controls, manage external audits, supervise and develop the finance team, and advise on accounting and tax treatment for products and operations.

Investigate alerts from the AML transaction monitoring system, prepare suspicious transaction reports, improve alert rules to reduce false positives, support review of other analysts' work, ensure regulatory embargo implementation, liaise with law enforcement/financial intelligence, and contribute to financial security reporting and training.

Manage IT/internal control and security audit activities: liaise with regulators and banking partners, execute audits and remediation, implement and monitor IT risk management policies and controls, perform preventive and detective control testing, report on risk activities, and support cross-functional risk identification and escalation.

Manage people operations, HR policies, onboarding, employee records, work permits, and act as HR business partner. Oversee office operations, facilities, security, supplies, budgets, vendors, and canteen. Handle logistics including domestic/international travel, fleet and driver management, procurements, and planning company events.

As a Customer Support Representative, you will provide top-notch service to customers, handle inquiries, and collaborate with teams to meet customer needs, while continually improving processes.

As a Customer Support Representative, you'll serve as the main contact for customers, addressing inquiries and complaints while collaborating with departments to meet customer needs. You'll maintain product knowledge and contribute to team improvement initiatives.

As an HR and Payroll Specialist, you will manage payroll and HR operations, ensuring compliance and efficiency across multiple countries, primarily the US and Canada. Responsibilities include processing payroll, overseeing HR administrative tasks, and managing benefits administration while maintaining legal compliance.

The HR Systems Analyst will support HRIS migration, provide core HR systems support, manage HR data quality, and ensure compliance with HR regulations.

Lead B2B sales efforts in Mali to acquire and manage high-revenue corporate clients. Prospect, present, negotiate contracts, close deals, manage sales pipeline, report KPIs, and provide product and competitive feedback to cross-functional teams.