Search the 15 jobs at Wave Mobile Money

As a Support Group Lead, you will manage and lead a team of customer support representatives, set goals and targets, monitor team performance, ensure excellent customer service, and address customer issues efficiently. You will also implement support processes, revise policies, assess support statistics, and provide performance evaluations. Fluency in Wolof, French, and English is required along with a Bachelor's degree in Business Administration or related field. This is a permanent position located in Dakar, Senegal.

As Support Group Lead, you will manage and lead a team of customer support representatives, set goals for the team, monitor performance, and ensure excellent customer service. Responsibilities include managing day-to-day functions, responding to support issues, implementing processes to enhance customer satisfaction, and assessing support statistics.

Manage relationships between product teams and clients, support strategic objectives, develop ecosystem partners, gather partner feedback, contribute to growing partnerships, lead cross-functional discussions

The Product Relations Manager will act as a liaison between product teams and clients, supporting strategic objectives, managing partner relationships, and driving product direction. This role involves gathering partner feedback, developing new business models, and leading cross-functional discussions within the company. Location is in Senegal with travel to field locations, work authorization in Senegal is required. This is a permanent position with competitive salaries, performance bonuses, health insurance, parental leave, and other benefits provided by the company.

Lead a customer support team at Wave to ensure smooth functioning of customer support services, manage and coordinate support team representatives, build user loyalty, provide training and refresher courses, and work with product teams to improve customer experience.

Resource Planning Manager role at a financial services company focused on providing accessible and innovative solutions across multiple countries in Africa. Responsibilities include forecasting, scheduling, resource allocation, performance reporting, tool ownership, quality control, incident management, and relationship building.

As a Payment Sales Representative, you will be responsible for prospecting and acquiring new corporate businesses, creating revenue-generating commercial products, and supporting payment strategy in Côte d’Ivoire. Fluent in French, Bachelor's degree required, at least 2 years of experience in a similar position.

As a Sales Lead, you will be responsible for designing and implementing a strategic sales plan to expand Wave's customer base in the Gambian market. Key responsibilities include managing the sales funnel, coordinating with internal teams, training partners, developing sales strategies, and leading the sales team. The job is located in Kotu, The Gambia, and requires work authorization in The Gambia.

Experienced Resource Planning Manager needed to support multi-site teams across African countries, providing forecasting and scheduling expertise for customer support team. Responsible for headcount forecasting, operational performance execution, resource allocation, and cost efficiency. Must oversee tool ownership, metrics, analytics, quality control, and knowledge-building. Building relationships with stakeholders is key.

Coordinate day-to-day marketing activities in Burkina Faso, lead generation, brand building, support operational teams, report progress, require fluency in French and Moore, strong organizational and communication skills, 7 years of marketing management experience, develop content for online channels, lead B2C marketing strategies, deploy successful user acquisition/retention/conversion strategies, data-oriented, creative, intellectually curious.

As the FP&A Analyst at Wave, you will analyze financial trends, run planning processes, improve forecasting tools, and collaborate with the organization. The role requires expertise in Excel, financial analysis, and a background in Accounting or Finance.

Looking for an experienced Senior Data Analyst to join our User team, analyze user behavior within the app, assess the impact of features, and provide answers to key questions about our user base.

Lead the Support Product team to build and maintain tools for support agents, prioritize work with the product manager, mentor teammates, design processes, interface with software vendors, ensure technical approaches align with business needs, and create a positive team culture. Work on software with a mission impact, value simple architecture, collaborate easily, and work closely with operational teams for feedback and experimentation.

Join an innovative team at Wave working on building and improving customer support experiences for users in Africa. Responsibilities include collaborating with Product and Engineering managers, leading projects, and implementing solutions to enhance customer support services. Remote work with competitive salary and benefits offered.

Lead infrastructure teams to ensure Wave's backend stays reliable and scalable, prioritize work, mentor teammates, design processes, collaborate with other teams, and hire exceptional engineers.