Jobs at Wave Mobile Money

Investigate fraud cases, monitor suspicious transactions, assess fraud risks, analyze fraud data, maintain dashboards, support reporting and training, and collaborate with agents, legal teams, authorities, and business stakeholders to protect customers and financial operations.

Own day-to-day operations for Wave’s financial services products, including merchant advances, insurance, lending, and savings. Coordinate internal teams and external partners, triage and escalate issues, monitor SLAs, identify recurring problems, analyze data for lending risks, and support collections or merchant engagement. Manage partner payments, invoicing, revenue reconciliation, and project support for new product launches. The role is office-based in Senegal with potential travel to field locations.

Leads Wave’s global marketing function across payments and growth, developing brand and go-to-market strategies, managing internal teams and external partners, optimizing customer acquisition costs and budgets, and ensuring consistent communications across markets. The role oversees multi-channel campaigns, including offline media, social content, influencers, PR coordination, partnerships, and marketing performance measurement across Africa.

Provide corporate and commercial legal counsel to Wave’s Mali team, including drafting and negotiating contracts, managing legal operations, litigation, employment matters, corporate secretarial duties, risk mitigation, data privacy, consumer protection, licensing, regulatory compliance, and external counsel. The role supports cross-functional teams, implements legal policies, manages complex negotiations, and advises on legal risks while reporting to the Head of Legal.

Provide face-to-face and ticket-based IT support, resolve hardware, workplace technology, networking, telephony, SMS, and connectivity issues, and maintain employee and office equipment. Manage tickets, assets, onboarding and offboarding, vendor coordination, and hardware lifecycle processes. Support data center activities, troubleshoot SIP/VoIP and SMPP systems, maintain service levels, escalate complex issues, mentor junior technicians, and lead small operational improvement projects.

Provide independent end-user, hardware, workplace technology, network, connectivity, telephony, and SMS support in the Ouagadougou office. Manage tickets and SLAs, deploy and track hardware, troubleshoot infrastructure and VoIP/SMPP issues, coordinate vendors, support onboarding and offboarding, maintain documentation, lead small projects, and escalate complex issues while mentoring junior technicians.

Own the product and technical aspects of external partner integrations: evaluate technical readiness, scope and translate requirements, lead cross-functional delivery from development to production, monitor post-launch health, drive partner relationships and negotiations, use transaction data to prioritize, and standardize integration playbooks across markets.

Protects mobile money customers, agents, and the business from fraud. Responsibilities include assessing fraud risks, identifying vulnerabilities, monitoring suspicious transactions, investigating and escalating cases, coordinating with legal teams and authorities, analyzing fraud data, preparing dashboards and reports, supporting training, and communicating with agents and stakeholders. The role is based in Niamey with occasional travel to field locations across Niger.

Provide practical legal advice across Burkina Faso and Niger: draft, review, and negotiate contracts; manage contracting processes; support litigation, corporate governance, employment issues, company secretarial duties, regulatory and data privacy compliance; manage external counsel; and partner with risk, compliance, and operational teams to identify and mitigate legal risks.

Provide administrative support to the Senior Buyer and Procurement Officer: prepare and issue purchase orders, ensure completeness of procurement documentation, track requests, orders and deliveries, maintain contract repository, liaise with vendors and Finance for invoice matching and payments, keep procurement trackers and dashboards current, and coordinate with departments. Manage procurement operations for Cote d'Ivoire and ensure strict compliance with procurement policies.

Lead country marketing strategy and cross-channel campaigns (ATL, BTL, digital). Build funnels, attribution, KPIs and dashboards. Coordinate Brand, Design, and creative teams, analyze user personas and market benchmarks to drive growth and brand awareness in Senegal.

Lead full-cycle recruitment in Niger with emphasis on leadership and business-critical hires. Build local sourcing strategies and regional pipelines, partner with hiring managers, manage ATS data (Greenhouse), use analytics to optimize hiring funnels, drive inclusive hiring, mentor junior recruiters, and improve recruiting processes while ensuring strong candidate experience.

The Head of Marketing will develop and lead the marketing strategy to drive business growth in Mali, manage team performance, and oversee marketing budgets and campaigns.

As Head of Brand Design and Creative, you will define and lead Wave's brand strategy, build a high-performing creative team, and ensure brand consistency across markets while partnering with various departments.

Provides IT and network support for offices and employees, including internet connectivity, ticket troubleshooting, hardware and software onboarding, permissions, user training, and process documentation. Maintains SMPP and SIP telephony reliability, analyzes ISP and platform logs, supports system integrations and local server installations, manages SIM fleets and telecom billing reconciliations, prepares issue reports, and coordinates with vendors and engineering teams. Requires on-call and occasional weekend or holiday availability.

Provide front-line customer support for Wave users in Niamey: handle inquiries and complaints, escalate as needed, maintain product knowledge, use active listening to resolve issues, collaborate with teams, and contribute to process improvements.

Manage IT operations across multiple West African countries, ensuring uptime, security, vendor management, regional IT policies, endpoint and network infrastructure, budgeting, and cross-functional collaboration to support business operations.

Protect mobile-money customers, agents, and the business by assessing fraud risks, conducting field visits, monitoring suspicious transactions, investigating cases, liaising with legal and authorities, producing dashboards and reports, training stakeholders, and engaging agents about commission issues.

Lead end-to-end marketing strategy and execution in The Gambia: plan and run major campaigns, manage projects and timelines, brief and review creative, coordinate cross-functional stakeholders and agencies, drive customer acquisition/retention through data-driven insights, manage sponsorships and market research, and ensure brand-aligned materials and reporting.

Lead and maintain the finance and accounting function in Malawi: ensure compliance with local financial, legal and regulatory requirements, manage external auditors, oversee finance staff recruitment and development, monitor transactions, implement accounting controls, and advise on tax and product accounting implications.