Jobs at Wave Mobile Money

Provide practical legal advice across Burkina Faso and Niger: draft, review, and negotiate contracts; manage contracting processes; support litigation, corporate governance, employment issues, company secretarial duties, regulatory and data privacy compliance; manage external counsel; and partner with risk, compliance, and operational teams to identify and mitigate legal risks.

Provide administrative support to the Senior Buyer and Procurement Officer: prepare and issue purchase orders, ensure completeness of procurement documentation, track requests, orders and deliveries, maintain contract repository, liaise with vendors and Finance for invoice matching and payments, keep procurement trackers and dashboards current, and coordinate with departments. Manage procurement operations for Cote d'Ivoire and ensure strict compliance with procurement policies.

Respond to user questions via incoming and outgoing calls, represent Wave in the call center, conduct satisfaction surveys, report bugs and escalate issues, follow cases to resolution, and coordinate with other departments to help and inform customers.

Lead HR operations and strategy in Niger: design and implement HR policies and programs, ensure legal compliance, manage HR staff and records, drive performance management, succession planning, L&D, D&I, employee welfare, and office operations (real estate, fleet, travel). Advise senior management and liaise with unions and stakeholders to build a high-performance culture.

Lead full-cycle recruitment in Niger with emphasis on leadership and business-critical hires. Build local sourcing strategies and regional pipelines, partner with hiring managers, manage ATS data (Greenhouse), use analytics to optimize hiring funnels, drive inclusive hiring, mentor junior recruiters, and improve recruiting processes while ensuring strong candidate experience.

Lead country marketing strategy and cross-channel campaigns (ATL, BTL, digital). Build funnels, attribution, KPIs and dashboards. Coordinate Brand, Design, and creative teams, analyze user personas and market benchmarks to drive growth and brand awareness in Senegal.

As a People Partner - Support, you will manage HR strategies, improve organizational effectiveness, and enhance employee engagement while collaborating with various teams.

The Payroll Administrative Assistant supports payroll processes for Cote d'Ivoire, ensures employee data accuracy, and collaborates with HR and Finance teams.

The Legal Counsel will provide legal advice, manage contracts, oversee compliance and operations, and handle litigation and regulatory matters, ensuring the company adheres to laws and mitigates risks.

As a Payments Projects Lead, you will manage complex projects to scale payments for new products and partners, collaborating with internal teams and external partners, while solving problems proactively.

As an Office Manager, you will manage staff records, coordinate logistics, oversee travel arrangements, maintain office organization, manage vendors, and organize company events in Kinshasa, ensuring smooth office operations.

As an IT Operations Associate, you'll ensure reliable internet connections, support employees with troubleshooting, and manage IT infrastructure, including servers and telephony operations.

The Head of Marketing will develop and lead the marketing strategy to drive business growth in Mali, manage team performance, and oversee marketing budgets and campaigns.

As Head of Brand Design and Creative, you will define and lead Wave's brand strategy, build a high-performing creative team, and ensure brand consistency across markets while partnering with various departments.

Provide front-line customer support for Wave users in Niamey: handle inquiries and complaints, escalate as needed, maintain product knowledge, use active listening to resolve issues, collaborate with teams, and contribute to process improvements.

Manage IT operations across multiple West African countries, ensuring uptime, security, vendor management, regional IT policies, endpoint and network infrastructure, budgeting, and cross-functional collaboration to support business operations.

Design and implement cash flow and FX strategies across country operations; optimize agent cash rebalancing; manage daily banking, Efloat, and liquidity forecasting; monitor bank activity; coordinate agent deposits and build banking partnerships.

Manage People Operations and office administration in Kampala: implement HR policies, onboard staff, maintain employee records, process work permits, oversee office operations, supervise office staff, manage budgets and procurements, arrange travel, and plan events.

The Regional Lead will expand the agent network, lead field teams, drive user growth, ensure compliance, and collaborate for operational excellence in various African countries.

Lead the Developer Experience team to improve developer productivity and reliability across Wave. Prioritize work, mentor engineers, treat the platform as a product, run developer surveys, manage CI/CD and tooling, oversee Kubernetes containerised deployments, evaluate AI-assisted development, and participate in on-call rotation and annual travel to Africa.