Search the 24 jobs at Wave Mobile Money

As a Senior Recruiter at Wave, you will manage the full-cycle recruitment process for various roles, source candidates across multiple countries, collaborate with hiring managers on strategies, analyze recruitment metrics, and ensure a diverse and inclusive hiring experience. Mentoring junior team members and improving the recruitment process are also key responsibilities.

The Risk Lead will develop and execute Wave's risk management framework, conduct risk assessments, oversee internal audits, and ensure compliance with controls in The Gambia while supporting broader company objectives. This role requires collaboration with various teams to mitigate risks without impacting user experience.

The Resource Planning Manager will optimize scheduling and forecasting for a large multi-site call center, driving excellent customer experience. Responsibilities include headcount forecasting, performance reporting, adhering to schedules, and managing resource allocation while collaborating with country leaders and other departments.

As the Lead People Partner at Wave, you will collaborate with Engineering and Product leaders to design and execute people strategies, ensuring alignment with organizational goals. Your role involves building relationships, using analytics for workforce planning, and fostering a culture of innovation, collaboration, and inclusivity during rapid growth.

The Customer Support Representative will be responsible for responding to user inquiries, representing Wave through calls, conducting surveys, reporting bugs, and coordinating with other departments to resolve customer issues. They will ensure a world-class customer experience in alignment with the company's mission to make Africa cashless.

As a Product Manager at Wave, you will own product features, gather user feedback, understand user problems, prioritize product growth, and manage a product team to rapidly improve user experiences. Your role will involve travel to engage with users across various African countries.

As the Global Payroll Manager, you will ensure accurate and timely payroll delivery across multiple countries, manage relationships with payroll providers, and drive improvements in payroll processes while collaborating with HR, Finance, and Legal teams.

The Product Relations Manager will act as a liaison between product teams and clients, supporting strategic objectives, managing partner relationships, and driving product direction. This role involves gathering partner feedback, developing new business models, and leading cross-functional discussions within the company. Location is in Senegal with travel to field locations, work authorization in Senegal is required. This is a permanent position with competitive salaries, performance bonuses, health insurance, parental leave, and other benefits provided by the company.

As a Site Reliability Engineer at Wave, you will enhance system reliability and performance to support growth, automate operations, optimize services, and improve incident response while ensuring security and compliance.

As a Support Group Lead, you will manage a team of customer support representatives by setting goals, monitoring performance, addressing customer issues, and implementing support processes. You will provide evaluations, conduct monthly 1-on-1 meetings, and ensure clear communication regarding policies and procedures, aiming to enhance customer satisfaction.

The Key Account Sales Lead will drive sales of Wave's payment and business products to key corporate clients in Senegal, managing the sales pipeline from prospect to contract signature. Responsibilities include building commercial relationships, making presentations, closing high-revenue contracts, aiding in sales strategy development, and communicating sales status to stakeholders.

As a Support Group Lead, you will manage a team of customer support representatives, ensuring they deliver excellent service. You'll set team goals, monitor performance, implement processes to enhance customer satisfaction, and prepare detailed reports. Regular evaluations and 1-on-1s will be conducted to support team development and address issues promptly.

The Office Management Lead will oversee daily operations in the office, manage administrative tasks, mentor staff, ensure compliance with health and safety policies, handle office budgets, coordinate travel, purchase supplies, and draft management reports.

As a Risk Lead at Wave, you'll define and monitor risk management systems, conduct risk assessments, implement policies, and provide risk management insights to ensure a secure operational environment. Your role supports the company's growth while safeguarding against fraud and enhancing user trust.

The Senior Buyer is responsible for researching and selecting products, managing supplier relations, and ensuring procurement meets departmental needs in compliance with procedures. They will evaluate vendors, maintain supplier bases, oversee timely orders, and participate in logistics for imports.

The Customer Support Team Lead will oversee the customer support services at Wave, managing and coordinating the support team, building user loyalty, and ensuring quality service. Responsibilities include performance reviews, training, preparing reports, and communicating needs for support-related activities, while working with product teams to enhance customer experience.

As a Premium Cash Assistant, you will manage daily transactions and cash flow for agents and clients. Your responsibilities include assisting with cash deposits and withdrawals, reconciling daily activities, ensuring accurate record-keeping in the treasury system, and reporting any discrepancies while maintaining strong customer relationships.

As a Payroll Manager, you'll oversee payroll and benefits processes, ensuring timely salary payments and optimizing employee benefits. You'll collaborate with various departments, conduct audits, analyze payroll data, and contribute to payroll projects. You'll also manage health insurance and provide support for benefits-related inquiries.

As an Engineering Manager at Wave, you'll lead the infrastructure team to maintain a reliable backend system as the company scales. Responsibilities include mentoring engineers, collaborating on reliability improvements, and designing operational processes. You'll prioritize team efforts and play a critical role in ensuring uninterrupted access to financial services for users.

As a Database Reliability Engineer at Wave, you will ensure the reliability and performance of databases supporting millions of daily transactions. Responsibilities include improving Kubernetes-based database workloads, enhancing database observability, optimizing performance, and collaborating with product teams to ensure reliable services. You'll also handle on-call incident responses and promote security and compliance.