Jobs at Wave Mobile Money

Design and implement cash flow and FX strategies across country operations; optimize agent cash rebalancing; manage daily banking, Efloat, and liquidity forecasting; monitor bank activity; coordinate agent deposits and build banking partnerships.

Manage IT operations across multiple West African countries, ensuring uptime, security, vendor management, regional IT policies, endpoint and network infrastructure, budgeting, and cross-functional collaboration to support business operations.

Lead and manage a team of customer support representatives, set targets, monitor performance, implement processes and policies, escalate and resolve customer issues, produce support reports, conduct 1:1s and performance evaluations, and improve call quality to deliver excellent customer experience.

Provide organized HR administrative support: draft and review contracts and HR documents, manage pre-onboarding, maintain physical and digital employee records, assist payroll, liaise with external agencies, ensure legal compliance, answer employee HR queries, and participate in HR projects.

Protect mobile-money customers, agents, and the business by assessing fraud risks, conducting field visits, monitoring suspicious transactions, investigating cases, liaising with legal and authorities, producing dashboards and reports, training stakeholders, and engaging agents about commission issues.

Manage partner payments and escalations, interpret user data and Sigma charts, perform collections, forecasts and reconciliations, communicate and escalate outages/claims to partners and internal teams, write announcements, and support cross-country operations from the Ouagadougou office.

Lead and maintain the finance and accounting function in Malawi: ensure compliance with local financial, legal and regulatory requirements, manage external auditors, oversee finance staff recruitment and development, monitor transactions, implement accounting controls, and advise on tax and product accounting implications.

Oversee daily office operations in Abidjan, supervise and mentor office staff, implement administrative systems, manage vendors, purchasing, budget and travel, maintain health and safety and facilities, draft contracts and playbooks, and report to senior management to improve office procedures.

Manage People Operations and office administration in Kampala: implement HR policies, onboard staff, maintain employee records, process work permits, oversee office operations, supervise office staff, manage budgets and procurements, arrange travel, and plan events.

The Regional Lead will expand the agent network, lead field teams, drive user growth, ensure compliance, and collaborate for operational excellence in various African countries.

Manage daily office operations in Kotu, supervise and train office staff, maintain administrative systems, handle vendor contracts and procurement, coordinate travel, manage office budget, ensure health and safety compliance, and report to senior management to improve office procedures.

Manage partner-integrated bill pay operations: handle escalated support cases, communicate with partners, perform collections, forecasts and reconciliations, monitor outages and claims, write clear announcements, and coordinate with engineering and product teams. Maintain operational reliability and fund business accounts while supporting multiple country operations.

As Senior Legal Counsel, you'll advise on expanding Wave's operations across DRC and new markets, managing contracts, legal risks, and regulatory compliance, while supporting the business objectives through effective legal strategies.

The Strategic People Partner will guide talent initiatives, employee experience, and organizational effectiveness by collaborating with teams, supporting development, and enhancing recruitment efforts.

The Head of Marketing will develop and lead the marketing strategy to drive growth in Burkina Faso, manage budget and resources, and ensure effective cross-functional collaboration.

You will lead field audits and ensure compliance with operational standards, addressing risks in the financial services sector in Mali.

Lead and develop the finance and accounting function in Niger: ensure regulatory compliance, maintain accounting controls, manage external audits, supervise and develop the finance team, and advise on accounting and tax treatment for products and operations.

Investigate alerts from the AML transaction monitoring system, prepare suspicious transaction reports, improve alert rules to reduce false positives, support review of other analysts' work, ensure regulatory embargo implementation, liaise with law enforcement/financial intelligence, and contribute to financial security reporting and training.

Manage IT/internal control and security audit activities: liaise with regulators and banking partners, execute audits and remediation, implement and monitor IT risk management policies and controls, perform preventive and detective control testing, report on risk activities, and support cross-functional risk identification and escalation.

Manage people operations, HR policies, onboarding, employee records, work permits, and act as HR business partner. Oversee office operations, facilities, security, supplies, budgets, vendors, and canteen. Handle logistics including domestic/international travel, fleet and driver management, procurements, and planning company events.