Jobs at Wave Mobile Money

Leads regional user growth and distribution in Niger by managing field supervisors and distributors, developing acquisition and retention strategies, resolving growth blockers, and monitoring performance. The role builds scalable distribution systems, hires and trains teams of 50+ employees, uses data to guide strategy, collaborates with agency teams, and contributes insights to Wave’s broader distribution strategy.

Own and evolve Wave’s observability platform across backend services, APIs, databases, Kubernetes, cloud, and on-premises systems. Define SLOs, improve alert quality, build internal tooling, support instrumentation, identify reliability and performance issues, and help engineers investigate incidents. The role includes operating observability tools, establishing standards, configuring OpenTelemetry at scale, and controlling platform costs while partnering with infrastructure, database, security, and product engineering teams.

Leads customer support quality and training operations, managing Quality and Training Officers, maintaining knowledge systems, documenting processes, developing and delivering training, analyzing quality and customer satisfaction, coordinating cross-functional initiatives, and ensuring customer service standards are met.

Prospect and acquire corporate customers and business partnerships for Wave’s payment products in The Gambia. Develop sales strategies, grow the merchant and business customer base, build client relationships, provide field insights, and support payment and operational growth initiatives within assigned locations.

Oversee agent network acquisition, contracting, activation, training, liquidity, compliance, branding, and churn across an assigned Cameroon region. Lead Field Officers and distribution promoters, drive user acquisition and retention, manage agency relationships, monitor performance, analyze field data, control costs, and ensure operational and customer service excellence.

Leads regional training strategy and delivery for agent network operations in the DRC. Responsibilities include assessing training needs, translating and improving materials, facilitating in-person and remote sessions, coordinating regional rollouts, administering digital training channels, evaluating effectiveness, reporting results, and transitioning agent training from face-to-face to digital formats. The role also supervises teams, conducts field visits, and drives quality improvement.

Leads a customer support team in Kotu, managing daily operations, performance goals, escalations, quality monitoring, coaching, evaluations, reporting, and process improvements. The role ensures prompt issue resolution, strong customer satisfaction, policy implementation, and effective communication about product and procedural updates. It also requires flexible scheduling, including weekends when necessary, and regular one-on-ones with support representatives.

Leads risk and compliance operations in Niger, overseeing policies, controls, field audits, AML/CFT investigations, regulatory reporting, partner-bank relationships, and internal control implementation. The role coordinates agent audits, monitors KYC and onboarding requirements, supports fraud investigations, manages remediation, and advises country leadership and board committees. It also provides compliance training, handles regulatory stakeholder relationships, and supervises local audit activities.

Manage escalated operational cases, payment tickets, collections follow-up, funding reliability, and partner communications for bill-pay integrations. Analyze user information and Periscope charts, communicate issues and requirements to support, product, engineering, and external partners, and maintain organized records while handling multiple priorities.

Serve as the primary customer contact, handling inquiries and complaints, resolving issues, escalating when necessary, and maintaining knowledge of Wave products. The representative will use active listening, collaborate across departments, participate in team meetings, and support continuous improvement. The role requires fluency in French, Fulani, Malinke, and Soussou, two years of comparable customer service experience, and schedule flexibility.

Deploy to new African markets before and after launch to build talent maps, establish compensation benchmarks, lead full-cycle hiring, onboard initial employees, and establish local recruiting operations. The recruiter will hire leadership and critical roles, maintain Greenhouse data, represent Wave to candidates, support People operations until a permanent team is in place, and transfer the hiring engine to a local successor. Frequent international travel and fluency in French and English are essential.

Own and grow a portfolio of strategic corporate payment partners in Côte d’Ivoire. The role manages partner relationships, commercial performance, onboarding, activation, issue resolution, fraud monitoring, and account growth. It also leads and develops Account Supervisors, analyzes portfolio data, coordinates with cross-functional teams, and drives operational improvements, customer experience, and payment-product adoption.

Handles high-volume inbound customer calls, assesses needs, resolves complaints, provides accurate information, processes customer accounts, maintains interaction records, and follows up to ensure resolution. The role requires strong communication, active listening, CRM familiarity, Chichewa fluency, and flexibility to work outside regular hours while delivering an excellent customer experience.

Own full-cycle recruitment for leadership and business-critical roles in the Democratic Republic of Congo. Build local and regional sourcing strategies, partner with hiring managers, deliver strong candidate experiences, improve scalable recruiting processes, analyze hiring metrics, maintain ATS data quality, promote inclusive hiring, and mentor junior recruiters. The role is based primarily in Kinshasa with some regional travel and requires fluency in French and English plus authorization to work in DRC.

Leads compliance and risk management for Wave’s DRC operations, including regulatory alignment, AML/CFT investigations, KYC controls, risk mapping, internal controls, audits, regulatory reporting, compliance training, and fraud support. Acts as the senior local compliance representative with regulators, banking partners, leadership, and the board while coordinating execution of global standards and remediation initiatives.

Plans and executes digital marketing campaigns from briefing through delivery and performance measurement. Owns the digital content calendar, develops campaign briefs and copy, coordinates with internal stakeholders and external agencies, and tracks digital KPIs across channels. The role also adapts ATL and BTL initiatives for digital platforms and supports data-driven marketing decisions.

Investigate fraud cases, monitor suspicious transactions, assess fraud risks, analyze fraud data, maintain dashboards, support reporting and training, and collaborate with agents, legal teams, authorities, and business stakeholders to protect customers and financial operations.

Provide corporate and commercial legal counsel to Wave’s Mali team, including drafting and negotiating contracts, managing legal operations, litigation, employment matters, corporate secretarial duties, risk mitigation, data privacy, consumer protection, licensing, regulatory compliance, and external counsel. The role supports cross-functional teams, implements legal policies, manages complex negotiations, and advises on legal risks while reporting to the Head of Legal.

Own the product and technical aspects of external partner integrations: evaluate technical readiness, scope and translate requirements, lead cross-functional delivery from development to production, monitor post-launch health, drive partner relationships and negotiations, use transaction data to prioritize, and standardize integration playbooks across markets.

Protects mobile money customers, agents, and the business from fraud. Responsibilities include assessing fraud risks, identifying vulnerabilities, monitoring suspicious transactions, investigating and escalating cases, coordinating with legal teams and authorities, analyzing fraud data, preparing dashboards and reports, supporting training, and communicating with agents and stakeholders. The role is based in Niamey with occasional travel to field locations across Niger.