Jobs at Wave Mobile Money

Lead and execute ATL and BTL marketing strategies to drive user acquisition and brand awareness. Plan and manage TV, radio, print, events, promotions and on-ground activations. Collaborate cross-functionally, manage agencies, analyze campaign performance, report insights, and build and mentor a high-performing marketing team to meet growth objectives.

The Assistant Controller will help build and maintain Wave’s finance and accounting function in Côte d’Ivoire. Responsibilities include monitoring transactions, ensuring legal and regulatory compliance, maintaining accounting controls, managing external auditors, overseeing financial reporting and tax matters, and leading the Finance team. The role also partners with Product Managers on accounting and tax considerations for new products and requires fluent French and English, strong leadership, and experience with Côte d’Ivoire financial reporting and tax audits.

Supports the Financial Controller with daily accounting operations and month-end close activities. Responsibilities include booking entries, reconciling invoices and discrepancies, tracking advance payments, researching accounting data, preparing payments, completing financial closing tasks, and maintaining confidential financial records. The role is based in Burkina Faso, requires local work authorization, and may involve travel to field locations.

Coordinate agent branding initiatives across the Democratic Republic of Congo. Responsibilities include preparing and distributing branding materials, improving agent visual standards, sourcing cost-effective branding partners, tracking installation quality and visibility, coordinating with field sales teams, and managing marketing-material inventory to prevent stock-outs. The role is permanently based across Kinshasa, Bandundu, and Kongo Central, with travel to field locations.

Build and manage strategic partnerships in Mali with banks, telecoms, bill-payment companies, remittance providers, and other businesses. Source partnerships for Wave’s payment products, negotiate and execute service agreements, develop local business relationships, and coordinate partner communications with Product, Finance, Legal, Compliance, Risk, and Marketing teams. The role is based in Bamako and may involve travel within Mali.

The Internal Auditor will plan and conduct audits covering financial, operational, compliance, and internal-control processes. Responsibilities include investigating fraud and misconduct, preparing audit reports, recommending corrective actions, supporting regulatory examinations, monitoring WAEMU compliance, and improving organizational controls. The role reports to the Audit Committee, promotes accountability, and may involve travel to field locations.

Leads a customer support team by managing daily operations, setting performance targets, resolving and escalating issues, improving support processes and policies, reviewing quality and statistics, conducting evaluations and one-on-ones, and reporting performance. The role requires strong communication, leadership, customer service experience, fluency in English and local languages, flexible availability, and work authorization in Niger.

Leads regional user growth and distribution in Niger by managing field supervisors and distributors, developing acquisition and retention strategies, resolving growth blockers, and monitoring performance. The role builds scalable distribution systems, hires and trains teams of 50+ employees, uses data to guide strategy, collaborates with agency teams, and contributes insights to Wave’s broader distribution strategy.

Own and evolve Wave’s observability platform across backend services, APIs, databases, Kubernetes, cloud, and on-premises systems. Define SLOs, improve alert quality, build internal tooling, support instrumentation, identify reliability and performance issues, and help engineers investigate incidents. The role includes operating observability tools, establishing standards, configuring OpenTelemetry at scale, and controlling platform costs while partnering with infrastructure, database, security, and product engineering teams.

Leads customer support quality and training operations, managing Quality and Training Officers, maintaining knowledge systems, documenting processes, developing and delivering training, analyzing quality and customer satisfaction, coordinating cross-functional initiatives, and ensuring customer service standards are met.

Prospect and acquire corporate customers and business partnerships for Wave’s payment products in The Gambia. Develop sales strategies, grow the merchant and business customer base, build client relationships, provide field insights, and support payment and operational growth initiatives within assigned locations.

Oversee agent network acquisition, contracting, activation, training, liquidity, compliance, branding, and churn across an assigned Cameroon region. Lead Field Officers and distribution promoters, drive user acquisition and retention, manage agency relationships, monitor performance, analyze field data, control costs, and ensure operational and customer service excellence.

Leads regional training strategy and delivery for agent network operations in the DRC. Responsibilities include assessing training needs, translating and improving materials, facilitating in-person and remote sessions, coordinating regional rollouts, administering digital training channels, evaluating effectiveness, reporting results, and transitioning agent training from face-to-face to digital formats. The role also supervises teams, conducts field visits, and drives quality improvement.

Leads a customer support team in Kotu, managing daily operations, performance goals, escalations, quality monitoring, coaching, evaluations, reporting, and process improvements. The role ensures prompt issue resolution, strong customer satisfaction, policy implementation, and effective communication about product and procedural updates. It also requires flexible scheduling, including weekends when necessary, and regular one-on-ones with support representatives.

Leads risk and compliance operations in Niger, overseeing policies, controls, field audits, AML/CFT investigations, regulatory reporting, partner-bank relationships, and internal control implementation. The role coordinates agent audits, monitors KYC and onboarding requirements, supports fraud investigations, manages remediation, and advises country leadership and board committees. It also provides compliance training, handles regulatory stakeholder relationships, and supervises local audit activities.

Manage escalated operational cases, payment tickets, collections follow-up, funding reliability, and partner communications for bill-pay integrations. Analyze user information and Periscope charts, communicate issues and requirements to support, product, engineering, and external partners, and maintain organized records while handling multiple priorities.

Serve as the primary customer contact, handling inquiries and complaints, resolving issues, escalating when necessary, and maintaining knowledge of Wave products. The representative will use active listening, collaborate across departments, participate in team meetings, and support continuous improvement. The role requires fluency in French, Fulani, Malinke, and Soussou, two years of comparable customer service experience, and schedule flexibility.

Own and grow a portfolio of strategic corporate payment partners in Côte d’Ivoire. The role manages partner relationships, commercial performance, onboarding, activation, issue resolution, fraud monitoring, and account growth. It also leads and develops Account Supervisors, analyzes portfolio data, coordinates with cross-functional teams, and drives operational improvements, customer experience, and payment-product adoption.

Own full-cycle recruitment for leadership and business-critical roles in the Democratic Republic of Congo. Build local and regional sourcing strategies, partner with hiring managers, deliver strong candidate experiences, improve scalable recruiting processes, analyze hiring metrics, maintain ATS data quality, promote inclusive hiring, and mentor junior recruiters. The role is based primarily in Kinshasa with some regional travel and requires fluency in French and English plus authorization to work in DRC.

Plans and executes digital marketing campaigns from briefing through delivery and performance measurement. Owns the digital content calendar, develops campaign briefs and copy, coordinates with internal stakeholders and external agencies, and tracks digital KPIs across channels. The role also adapts ATL and BTL initiatives for digital platforms and supports data-driven marketing decisions.