Teams at Wave Mobile Money

Design and implement cash flow and FX strategies across country operations; optimize agent cash rebalancing; manage daily banking, Efloat, and liquidity forecasting; monitor bank activity; coordinate agent deposits and build banking partnerships.

Manage IT operations across multiple West African countries, ensuring uptime, security, vendor management, regional IT policies, endpoint and network infrastructure, budgeting, and cross-functional collaboration to support business operations.

Lead and manage a team of customer support representatives, set targets, monitor performance, implement processes and policies, escalate and resolve customer issues, produce support reports, conduct 1:1s and performance evaluations, and improve call quality to deliver excellent customer experience.