Teams at Wave Mobile Money

Prospect and acquire corporate clients and business partnerships for Wave’s payment products in Côte d’Ivoire. The role supports sales and payment strategies, develops the merchant customer base, builds corporate relationships, provides field feedback, and contributes to revenue-generating commercial products and operational growth.

Provides customer support for Wave’s financial services in Conakry by handling inquiries and complaints, resolving issues, escalating when needed, maintaining product knowledge, and collaborating across departments. The role requires multilingual communication, flexible scheduling, strong interpersonal skills, attention to detail, initiative, and approximately two years of customer service or call center experience.

Provides customer support for Wave’s financial services in Douala by handling inquiries and complaints, resolving issues, escalating when necessary, maintaining product knowledge, and collaborating across departments. The role requires excellent communication, active listening, flexibility, and fluency in French, English, and Fulfulde. Representatives also participate in team meetings and continuous improvement initiatives.