Teams at Wave Mobile Money

Own and evolve Wave’s observability platform across backend services, APIs, databases, Kubernetes, cloud, and on-premises systems. Define SLOs, improve alert quality, build internal tooling, support instrumentation, identify reliability and performance issues, and help engineers investigate incidents. The role includes operating observability tools, establishing standards, configuring OpenTelemetry at scale, and controlling platform costs while partnering with infrastructure, database, security, and product engineering teams.

Leads customer support quality and training operations, managing Quality and Training Officers, maintaining knowledge systems, documenting processes, developing and delivering training, analyzing quality and customer satisfaction, coordinating cross-functional initiatives, and ensuring customer service standards are met.

Prospect and acquire corporate customers and business partnerships for Wave’s payment products in The Gambia. Develop sales strategies, grow the merchant and business customer base, build client relationships, provide field insights, and support payment and operational growth initiatives within assigned locations.