Jobs at Watu Credit

The HRIS Specialist manages and optimizes HRIS processes, ensures data integrity, supports compliance with labor laws, and trains HR staff. They also identify improvement opportunities and generate HR reports.

Lead the Aftersales Engineering squad owning architecture, APIs, data models, and integrations for post-sale workflows (swap, repair, claims, returns). Drive quality, pull-request reviews, release sign-off, operational configurability, dashboards, and partner governance. Provide hands-on technical leadership and day-to-day people unblocking for 4–6 engineers, enforce engineering standards, and collaborate closely with Product and Platform teams.

Senior QA Engineer embedded in a squad owning test architecture, automated test suites, performance/load and contract testing, Definition of Done, mentoring QA Engineers, triaging complex failures, and driving chapter-level QA initiatives including AI-assisted tooling.

The Sales Representative at Watu Simu drives sales, supports dealers, manages performance analysis, and ensures compliance with company policies.

Lead a 4-6 engineer squad owning Android app architecture, backend APIs, release and QA strategy, partner governance, and developer growth. Review PRs, define DoD, drive sprint delivery, and build internal mobile capability.

Lead technical ownership for onboarding flows (phone and vehicle) including KYC/anti-fraud integrations, B2B licensing APIs, partner governance, and market rollout tooling. Manage a 4-6 engineer squad, enforce engineering standards, approve releases and PRs, drive architecture and delivery, and mentor engineers while collaborating closely with Product.

Lead the Payments squad owning PSP integrations, Payment API, reconciliation tools, and reliability. Set architecture, review PRs, enforce engineering standards, drive delivery with Product, and manage 4–6 engineers while ensuring secure, observable, production-ready payment systems.

Lead architecture and delivery for messaging dispatch and conversational orchestration (WhatsApp, SMS, FCM). Own reliability, observability, partner governance (Infobip), API contracts, and squad technical growth. Drive PR reviews, release sign-off, sprint planning, and enforce engineering standards across a 4–6 engineer squad.

Lead design and maintenance of scalable Playwright-based automated test frameworks, perform functional, regression, integration, API and SQL data validation testing, manage Docker Compose test environments and CI/CD integration, review code, mentor junior QA engineers, and drive QA process and automation improvements to ensure high-quality software delivery.

Design, develop, and maintain automated tests and frameworks (Playwright) using TypeScript/JavaScript. Perform functional, regression, UI and exploratory testing, API (REST/GraphQL) and SQL backend validation. Manage test environments with Docker Compose, collaborate with developers on code reviews and test scenarios, create test documentation, and analyze/debug issues to ensure system quality.

The Investigation Manager leads fraud and theft investigations within Watu's smartphone financing, coordinating with law enforcement and ensuring evidence documentation for prosecution.

Execute and oversee daily operational tasks, monitor internal tools, support process audits and compliance, prepare and maintain operational reporting and dashboards, deliver training on tools, and identify and implement process improvements and automation opportunities while collaborating with cross-functional teams and supporting the Operations Control Manager.

Senior QA engineer split between being an embedded squad QA and the technical lead for the QA chapter. Owns automated test suites (unit, integration, E2E), acceptance criteria, Definition of Done, QA standards, automation framework selection, onboarding, and reporting on coverage, flaky tests, and systemic quality issues across multiple squads.

Lead embedded QA within a squad while setting QA standards across a function. Define acceptance criteria, write and maintain automated tests (unit, integration, E2E), own Definition of Done, select and evolve automation frameworks, onboard QA members, run cross-chapter QA Guild, and report QA health metrics to the Head of Engineering.

The Sales Manager is responsible for developing and implementing sales strategies, managing sales forecasts, onboarding dealers, and motivating a sales team to achieve financial goals through innovative solutions.

Lead Watu Simu product strategy and execution across digital channels and aftersales; optimise onboarding, payments, asset protection and fraud prevention; manage MDM/MIS platforms, drive automation and experiments, oversee Tier 1-3 support, and coordinate partnerships with OEMs, MNOs, wallets, repair and retail partners to improve customer experience and SLAs.

Provide empathetic, efficient customer support across channels; investigate root causes, resolve issues, track tickets, and improve processes. Use CRM, automation, AI tools and collaborate with Product, Technology and Operations to enhance knowledge bases and customer journeys.

Lead and develop the B2B CX team, manage outsourced B2C operations, and drive continuous improvement using AI, automation, CRM, and data. Own customer journeys, monitor KPIs (SLA, CSAT, NPS, AHT), build processes, coordinate with Product/Tech/Commercial, and implement data-driven solutions to increase efficiency and quality.

The Process Analyst will enhance operational processes for efficiency, engage with business leaders, and support teams with data analysis.

The Customer Success Manager ensures customer achievements through product utilization, relationship building, onboarding support, performance tracking, and effective feedback implementation.