Jobs at Watu Credit

Provide empathetic, efficient customer support across channels; investigate root causes, resolve issues, track tickets, and improve processes. Use CRM, automation, AI tools and collaborate with Product, Technology and Operations to enhance knowledge bases and customer journeys.

Lead and develop the B2B CX team, manage outsourced B2C operations, and drive continuous improvement using AI, automation, CRM, and data. Own customer journeys, monitor KPIs (SLA, CSAT, NPS, AHT), build processes, coordinate with Product/Tech/Commercial, and implement data-driven solutions to increase efficiency and quality.

The Process Analyst will enhance operational processes for efficiency, engage with business leaders, and support teams with data analysis.

The Customer Success Manager ensures customer achievements through product utilization, relationship building, onboarding support, performance tracking, and effective feedback implementation.

The Process Analyst will drive operational efficiency by creating and improving processes, managing projects, and analyzing data while supporting teams with training and development.

The Process Analyst will improve business processes, engage stakeholders, and create systems primarily using SQL and Google Cloud Platform.

The Sales Representative will drive sales growth by recruiting new dealers, managing relationships, executing training, and ensuring compliance with company policies while achieving sales targets.

Manage full employee lifecycle: recruitment, onboarding, performance management, employee relations, payroll submission, HR policy development, and MIS data accuracy. Oversee facilities, procurement, travel logistics, workplace safety, and document management to ensure efficient operations and compliance.

The HRIS Specialist manages and optimizes HRIS processes, ensures data integrity, supports compliance with labor laws, and trains HR staff. They also identify improvement opportunities and generate HR reports.

The Sales Representative at Watu Simu drives sales, supports dealers, manages performance analysis, and ensures compliance with company policies.

Lead design and maintenance of scalable Playwright-based automated test frameworks, perform functional, regression, integration, API and SQL data validation testing, manage Docker Compose test environments and CI/CD integration, review code, mentor junior QA engineers, and drive QA process and automation improvements to ensure high-quality software delivery.

Founding Head of Engineering for customer-facing systems: build and lead four squads and a QA chapter owning payments, messaging, Android, and growth. Set technical standards, hiring bar, delivery practices, release management, and QA strategy while remaining hands-on in architecture and code.

Design, develop, and maintain automated tests and frameworks (Playwright) using TypeScript/JavaScript. Perform functional, regression, UI and exploratory testing, API (REST/GraphQL) and SQL backend validation. Manage test environments with Docker Compose, collaborate with developers on code reviews and test scenarios, create test documentation, and analyze/debug issues to ensure system quality.

The Investigation Manager leads fraud and theft investigations within Watu's smartphone financing, coordinating with law enforcement and ensuring evidence documentation for prosecution.

Execute and oversee daily operational tasks, monitor internal tools, support process audits and compliance, prepare and maintain operational reporting and dashboards, deliver training on tools, and identify and implement process improvements and automation opportunities while collaborating with cross-functional teams and supporting the Operations Control Manager.

The Sales Manager is responsible for developing and implementing sales strategies, managing sales forecasts, onboarding dealers, and motivating a sales team to achieve financial goals through innovative solutions.

Lead Watu Simu product strategy and execution across digital channels and aftersales; optimise onboarding, payments, asset protection and fraud prevention; manage MDM/MIS platforms, drive automation and experiments, oversee Tier 1-3 support, and coordinate partnerships with OEMs, MNOs, wallets, repair and retail partners to improve customer experience and SLAs.