Jobs at Watu Credit

Lead an embedded QA role within a squad while setting QA standards across the Platform function. Own test strategy, automation frameworks, acceptance criteria, CI quality gates, onboarding, and chapter-wide tooling, reporting coverage and test health to the Head of Engineering.

Lead embedded QA within a squad and define QA standards across the function. Write and maintain automated unit, integration and E2E tests, own Definition of Done, define test strategy, automation frameworks, CI gates, onboard QA engineers, run cross-chapter QA Guild, and report QA health to Head of Engineering.

The Sales Manager at Watu is responsible for leading a sales team, developing strategies for business growth, managing dealer relationships, and driving financial inclusion through innovative financing solutions.

The Process Analyst will drive efficiency and operational integrity by creating and improving processes, engaging business leaders, and providing training. Responsibilities include data analysis and stakeholder communication.

The Process Analyst will improve business processes, drive efficiency, provide training, and utilize data analysis and project management skills.

The Customer Success Manager ensures customers achieve their goals with our product, builds relationships, provides support, and drives satisfaction and growth.

The Process Analyst drives efficiency and operational integrity by creating and improving processes, training teams, and conducting data analysis on business needs.

The HRIS Specialist manages HRIS processes, ensures data integrity, supports HR teams, and optimizes system usage across regions. They maintain compliance and drive process improvements.

The Call Centre Officer provides customer service, manages inquiries, conducts verification, and supports collections via calls and SMS, ensuring a positive experience.

The Sales Representative analyzes dealer performance, provides training, manages relationships, supports operations, submits reports, expands store coverage, gathers market feedback, drives credit conversions, and ensures compliance.

Lead product strategy and execution for Watu Simu across digital channels and aftersales. Optimize onboarding, payments, asset protection, fraud prevention, and automation through data-driven experiments and stakeholder collaboration. Manage MDM/MIS platforms, frontline support tooling, partner integrations, and post-sale operations to improve customer experience and SLA compliance.

Provide empathetic, efficient customer support via multiple channels; diagnose and resolve issues; log and follow up tickets; improve processes and knowledge base; collaborate with Product, Technology and Operations to enhance customer journeys using CRM, automation and AI tools.

Lead B2B CX team and manage outsourced B2C operation, improve customer journey using AI and automation, drive performance via KPIs (SLA, CSAT, NPS, AHT), build processes, convert data into actions, and collaborate with Product, Tech, Sales, and Ops to scale service.

The Sales Representative drives sales growth by acquiring new dealers, managing relationships, conducting training, and ensuring compliance while achieving sales targets.

Lead design and implementation of scalable Playwright-based automated test frameworks. Execute functional, regression, integration, UI and API (REST/GraphQL) testing, validate SQL data integrity, manage Docker Compose test environments and CI/CD integration, review code/tests, mentor junior QA, and drive test strategy and process improvements to ensure high software quality.

Design, implement, and maintain automated test frameworks using Playwright and TypeScript/JavaScript. Perform functional, regression, API (REST/GraphQL), and exploratory testing. Validate UI and backend SQL operations, manage test environments with Docker Compose, collaborate with developers on test scenarios and code reviews, and create test documentation and defect reports.

The Investigation Manager leads fraud investigations, coordinates with law enforcement, ensures evidence documentation, and develops fraud prevention insights.

Execute daily operational tasks, monitor internal tools, support process audits and compliance, prepare operational reports and dashboards, deliver training, identify process improvements, and assist automation and service-innovation initiatives to optimize business operations.