Jobs at Watu Credit

Lead design and implementation of scalable Playwright-based automated test frameworks. Execute functional, regression, integration, UI and API (REST/GraphQL) testing, validate SQL data integrity, manage Docker Compose test environments and CI/CD integration, review code/tests, mentor junior QA, and drive test strategy and process improvements to ensure high software quality.

Founding Head of Engineering for Digital Experience leading four squads (~20–30 engineers) and a QA chapter. Set technical direction, hire and develop Tech Leads, enforce engineering standards (CI/CD, PR reviews, coverage gates, OpenAPI), oversee releases, and drive delivery of payments, messaging, Android app, and growth features with high quality and velocity.

Design, implement, and maintain automated test frameworks using Playwright and TypeScript/JavaScript. Perform functional, regression, API (REST/GraphQL), and exploratory testing. Validate UI and backend SQL operations, manage test environments with Docker Compose, collaborate with developers on test scenarios and code reviews, and create test documentation and defect reports.

Lead and support the Compliance & Investigations team in Uganda: conduct internal investigations, maintain regulatory and AML/CTF frameworks, manage ERM activities, support regulatory exams, deliver E&C training, advise management on compliance risks, and implement corrective actions to ensure adherence to laws and company policies.

The Investigation Manager leads fraud investigations, coordinates with law enforcement, ensures evidence documentation, and develops fraud prevention insights.

Execute daily operational tasks, monitor internal tools, support process audits and compliance, prepare operational reports and dashboards, deliver training, identify process improvements, and assist automation and service-innovation initiatives to optimize business operations.

The Sales Manager at Watu is responsible for leading a sales team, developing strategies for business growth, managing dealer relationships, and driving financial inclusion through innovative financing solutions.

The Process Analyst will drive efficiency and operational integrity by creating and improving processes, engaging business leaders, and providing training. Responsibilities include data analysis and stakeholder communication.

The Process Analyst will improve business processes, drive efficiency, provide training, and utilize data analysis and project management skills.

The Customer Success Manager ensures customers achieve their goals with our product, builds relationships, provides support, and drives satisfaction and growth.

The Process Analyst drives efficiency and operational integrity by creating and improving processes, training teams, and conducting data analysis on business needs.

The HRIS Specialist manages HRIS processes, ensures data integrity, supports HR teams, and optimizes system usage across regions. They maintain compliance and drive process improvements.

The Call Centre Officer provides customer service, manages inquiries, conducts verification, and supports collections via calls and SMS, ensuring a positive experience.

The Sales Representative analyzes dealer performance, provides training, manages relationships, supports operations, submits reports, expands store coverage, gathers market feedback, drives credit conversions, and ensures compliance.

Lead product strategy and execution for Watu Simu across digital channels and aftersales. Optimize onboarding, payments, asset protection, fraud prevention, and automation through data-driven experiments and stakeholder collaboration. Manage MDM/MIS platforms, frontline support tooling, partner integrations, and post-sale operations to improve customer experience and SLA compliance.

Manage end-to-end HR and administration functions including recruitment, onboarding, performance management, employee relations, payroll data submission, HRIS/MIS administration, training, policy development, facilities and vendor management, workplace safety, and document control.

The Sales Representative drives sales growth by acquiring new dealers, managing relationships, conducting training, and ensuring compliance while achieving sales targets.

The Sales Representative will acquire new customers, maintain dealership relationships, execute promotional initiatives, and achieve sales targets while ensuring product visibility and customer feedback resolution.