Jobs at Watu Credit

Manages office financial operations, including cash flow, expenses, bank reconciliations, tax compliance, VAT guidance, payroll support, reporting, and audit preparation. Monitors branch performance, develops KPI reporting tools, supports administrative activities, and recommends process improvements. The role also contributes to compliance, accurate financial recordkeeping, and operational efficiency across the organization.

Provide empathetic, efficient customer support via multiple channels; diagnose and resolve issues; log and follow up tickets; improve processes and knowledge base; collaborate with Product, Technology and Operations to enhance customer journeys using CRM, automation and AI tools.

Design, build, and operate Java and Spring Boot services, APIs, event-driven systems, and partner integrations. Own architecture decisions, documentation, testing, monitoring, security, and production reliability. Review code, mentor engineers, and lead technical projects. Full-stack engineers also develop Angular and TypeScript features. The role requires strong distributed-systems, database, CI/CD, cloud, and messaging experience, with fintech and additional frontend technologies preferred.

Coordinates purchasing, supplier transportation, receiving, inspection, storage, inventory control, documentation, and dispatch of motorbikes and other items. Maintains accurate stock records, manages inventory levels, coordinates with technicians and onboarding officers, verifies deliveries, prepares reports, and supports timely customer fulfillment while controlling costs and preventing shortages or surpluses.

Manages client onboarding, asset-finance sales, KYC and documentation, loan agreement explanations, customer support, complaint resolution, app onboarding, database records, reporting, and post-sale services. The role generates leads, assesses client suitability, promotes Watu products, ensures policy and regulatory compliance, and maintains strong customer relationships. It requires field-based sales and customer-service experience, local-language fluency, MS Office proficiency, integrity, and problem-solving skills.

Conducts independent, risk-based internal audits covering governance, financial activities, lending, operations, regulatory compliance, IT, ESG, and workplace safety. Identifies control weaknesses, fraud risks, and regulatory breaches; prepares reports for management and the Board Audit Committee; recommends corrective actions and follows up on implementation. Coordinates regulatory and external audits, supports enterprise risk management, and performs investigations and special audits.

Design and deploy data ingestion pipelines, transform raw data into trusted datasets, administer data warehouses, implement governance and security, and support scalable data architecture. The role also leads initial AI initiatives, including agents, intelligent workflows, retrieval-augmented generation, and automation. Responsibilities include maintaining analytics infrastructure, ensuring data quality, and collaborating with technical and business stakeholders.

Owns regional HRIS planning, configuration, adoption, data governance, reporting, compliance, user support, training, and process improvement across multiple markets. Maintains accurate employee records, audits HR data, supports system updates and rollouts, resolves HRIS queries, standardizes workflows, and provides dashboards and actionable insights to HR leadership. Collaborates with HR Systems Managers, administrators, and regional HR teams to improve automation and ensure alignment with labor laws and global HR standards.

Provides inbound and outbound customer support, product information, telesales, loan applicant verification, payment-plan negotiation, and collections assistance. Maintains customer databases, tracks delinquent portfolios, handles after-sales issues, documents communications, escalates unresolved matters, and meets call effectiveness, quality, conversion, and collection KPIs.

Develops Watu’s retail channel in Northern Brazil by prospecting and activating commercial partners, onboarding stores, building retailer and sales-team relationships, training staff, monitoring in-store execution and portfolio health, achieving sales targets, tracking competitors, and reporting regional insights. The role requires strong field presence, external sales experience, CRM proficiency, relationship-building, negotiation, and residence in Belém, Pará, with regional travel as needed.

Senior QA Engineer embedded in a squad owning test architecture, automation, API and contract testing, performance/load testing, and the squads Definition of Done. Mentor other QA engineers, deputise for the QA Chapter Lead, lead chapter initiatives (tooling/frameworks), triage complex failures, and use AI/LLM tools to accelerate QA workflows.

Lead the Aftersales Engineering squad owning architecture, APIs, data models, integrations, and delivery. Drive code quality, release sign-off, partner governance, and operational configurability. Manage and mentor 4-6 engineers, enforce engineering standards, and collaborate tightly with Product to deliver post-sale workflows and reporting.

Lead a 4-6 engineer Android squad owning architecture, PR review, release & QA strategy, mobile API design, partner/vendor governance, and developer growth. Drive delivery, define DoD, ensure Play Store releases, feature-flagged rollouts, and align squad patterns with platform standards.

Lead the Payments squad owning PSP integrations, Payment API, and reconciliation tools. Set architecture, enforce engineering standards, review PRs, drive releases, onboard new providers, ensure observability and production reliability, and provide hands-on technical leadership and day-to-day people support for 3–5 engineers.

Lead the Messaging Experience squad owning architecture, delivery reliability, and conversational orchestration for SMS, WhatsApp, and FCM. Provide technical direction, PR-level code review, partner governance (Infobip), observability, retry/fallback strategies, and light people management of 3–5 engineers. Drive sprint planning, API design, and ensure scalable, multi-market message delivery.

Design, implement, and maintain automated test frameworks using Playwright and TypeScript/JavaScript. Perform functional, regression, API (REST/GraphQL), and exploratory testing. Validate UI and backend SQL operations, manage test environments with Docker Compose, collaborate with developers on test scenarios and code reviews, and create test documentation and defect reports.

Lead design and implementation of scalable Playwright-based automated test frameworks. Execute functional, regression, integration, UI and API (REST/GraphQL) testing, validate SQL data integrity, manage Docker Compose test environments and CI/CD integration, review code/tests, mentor junior QA, and drive test strategy and process improvements to ensure high software quality.

Technical lead for the Onboarding squad owning architecture, quality, partner governance, KYC/anti-fraud integrations, B2B APIs, and market rollout tooling. Manage 3-5 direct reports, enforce engineering standards (GitHub, PRs, CI, OpenAPI, secrets management), review all releases, drive sprint delivery with Product, and ensure scalable, event-driven onboarding flows across African and LATAM markets.

Lead embedded QA within a squad and define QA standards across the function. Write and maintain automated unit, integration and E2E tests, own Definition of Done, define test strategy, automation frameworks, CI gates, onboard QA engineers, run cross-chapter QA Guild, and report QA health to Head of Engineering.

Lead an embedded QA role within a squad while setting QA standards across the Platform function. Own test strategy, automation frameworks, acceptance criteria, CI quality gates, onboarding, and chapter-wide tooling, reporting coverage and test health to the Head of Engineering.