Jobs at Watu Credit

The Sales Manager at Watu is responsible for leading a sales team, developing strategies for business growth, managing dealer relationships, and driving financial inclusion through innovative financing solutions.

The Process Analyst will drive efficiency and operational integrity by creating and improving processes, engaging business leaders, and providing training. Responsibilities include data analysis and stakeholder communication.

The Process Analyst will improve business processes, drive efficiency, provide training, and utilize data analysis and project management skills.

The Call Centre Officer provides customer service, manages inquiries, conducts verification, and supports collections via calls and SMS, ensuring a positive experience.

The Process Analyst drives efficiency and operational integrity by creating and improving processes, training teams, and conducting data analysis on business needs.

The HRIS Specialist manages HRIS processes, ensures data integrity, supports HR teams, and optimizes system usage across regions. They maintain compliance and drive process improvements.

The Sales Representative analyzes dealer performance, provides training, manages relationships, supports operations, submits reports, expands store coverage, gathers market feedback, drives credit conversions, and ensures compliance.

Provide empathetic, efficient customer support via multiple channels; diagnose and resolve issues; log and follow up tickets; improve processes and knowledge base; collaborate with Product, Technology and Operations to enhance customer journeys using CRM, automation and AI tools.

Lead B2B CX team and manage outsourced B2C operation, improve customer journey using AI and automation, drive performance via KPIs (SLA, CSAT, NPS, AHT), build processes, convert data into actions, and collaborate with Product, Tech, Sales, and Ops to scale service.

Senior QA Engineer embedded in a squad owning test architecture, automation, API and contract testing, performance/load testing, and the squads Definition of Done. Mentor other QA engineers, deputise for the QA Chapter Lead, lead chapter initiatives (tooling/frameworks), triage complex failures, and use AI/LLM tools to accelerate QA workflows.

Lead the Aftersales Engineering squad owning architecture, APIs, data models, integrations, and delivery. Drive code quality, release sign-off, partner governance, and operational configurability. Manage and mentor 4-6 engineers, enforce engineering standards, and collaborate tightly with Product to deliver post-sale workflows and reporting.

Lead a 4-6 engineer Android squad owning architecture, PR review, release & QA strategy, mobile API design, partner/vendor governance, and developer growth. Drive delivery, define DoD, ensure Play Store releases, feature-flagged rollouts, and align squad patterns with platform standards.

Lead the Messaging Experience squad owning architecture, delivery reliability, and conversational orchestration for SMS, WhatsApp, and FCM. Provide technical direction, PR-level code review, partner governance (Infobip), observability, retry/fallback strategies, and light people management of 3–5 engineers. Drive sprint planning, API design, and ensure scalable, multi-market message delivery.

Lead the Payments squad owning PSP integrations, Payment API, and reconciliation tools. Set architecture, enforce engineering standards, review PRs, drive releases, onboard new providers, ensure observability and production reliability, and provide hands-on technical leadership and day-to-day people support for 3–5 engineers.

Technical lead for the Onboarding squad owning architecture, quality, partner governance, KYC/anti-fraud integrations, B2B APIs, and market rollout tooling. Manage 3-5 direct reports, enforce engineering standards (GitHub, PRs, CI, OpenAPI, secrets management), review all releases, drive sprint delivery with Product, and ensure scalable, event-driven onboarding flows across African and LATAM markets.

Design, implement, and maintain automated test frameworks using Playwright and TypeScript/JavaScript. Perform functional, regression, API (REST/GraphQL), and exploratory testing. Validate UI and backend SQL operations, manage test environments with Docker Compose, collaborate with developers on test scenarios and code reviews, and create test documentation and defect reports.

Lead design and implementation of scalable Playwright-based automated test frameworks. Execute functional, regression, integration, UI and API (REST/GraphQL) testing, validate SQL data integrity, manage Docker Compose test environments and CI/CD integration, review code/tests, mentor junior QA, and drive test strategy and process improvements to ensure high software quality.

Lead an embedded QA role within a squad while setting QA standards across the Platform function. Own test strategy, automation frameworks, acceptance criteria, CI quality gates, onboarding, and chapter-wide tooling, reporting coverage and test health to the Head of Engineering.

Lead embedded QA within a squad and define QA standards across the function. Write and maintain automated unit, integration and E2E tests, own Definition of Done, define test strategy, automation frameworks, CI gates, onboard QA engineers, run cross-chapter QA Guild, and report QA health to Head of Engineering.