Teams at Watu Credit

Provide empathetic, efficient customer support via multiple channels; diagnose and resolve issues; log and follow up tickets; improve processes and knowledge base; collaborate with Product, Technology and Operations to enhance customer journeys using CRM, automation and AI tools.

Lead B2B CX team and manage outsourced B2C operation, improve customer journey using AI and automation, drive performance via KPIs (SLA, CSAT, NPS, AHT), build processes, convert data into actions, and collaborate with Product, Tech, Sales, and Ops to scale service.

The Sales Representative drives sales growth by acquiring new dealers, managing relationships, conducting training, and ensuring compliance while achieving sales targets.