Jobs at Walden Robotics

Leads cross-functional Business Operations projects spanning Facilities, Legal, Procurement, HR, Finance, IT, EH&S, and Talent Acquisition. Owns project execution, timelines, dependencies, risks, stakeholder communication, change management, reporting, dashboards, and process documentation. Builds project management frameworks and tracking systems, coordinates handoffs, supports leadership visibility, and drives progress across teams through influence rather than formal authority.

Own corporate IT platforms, including identity and access, endpoint management, virtualization, storage, networking, SaaS, asset systems, and helpdesk enablement. Lead migrations, automate onboarding and lifecycle processes, maintain compliance and audit evidence, document and monitor infrastructure, direct contractors and Tier 1 support, and deliver scalable remote-site kits. The role is on-site in Cambridge and includes occasional travel, planned maintenance, escalation support, and hands-on work in server and network environments.

Design immersive VR interfaces, service experiences, fleet management applications, and operational tools for general-purpose robots. Conduct user research, usability testing, prototyping, and validation while collaborating with engineering and operations teams. Establish design systems, standards, and culture as an early design hire, with emphasis on human factors, human-robot interaction, operator trust, situational awareness, and usability in complex real-time environments.

Deploys, operates, troubleshoots, repairs, and maintains robots in customer and production environments. Owns enterprise deployments, diagnoses mechanical and electrical issues, documents failures, supports site operations, develops service procedures, validates system updates, and partners with engineering and operations teams to improve reliability and serviceability. Requires hands-on field experience with complex electromechanical systems and up to 50% travel.

Owns Walden Robotics’ corporate security program, including CrowdStrike operations, incident response, vulnerability management, third-party assessments, AWS security, SOC 2 readiness, risk management, security awareness, and vendor coordination. The role is the first dedicated information security hire and requires hands-on technical execution, cross-functional leadership, policy development, audit support, threat modeling, and mentoring.

Own complex, multi-site enterprise robotics customer programs from scoping through production deployment and early adoption. Lead cross-functional technical, operational, and business stakeholders; manage customer relationships, KPIs, health, issue escalation, and deployment success. Translate field insights into product requirements, advocate for customer needs, mentor teammates, and establish repeatable Customer Success processes. The role requires frequent domestic site travel and hands-on technical communication with executives and field operators.

Build and deploy AI agents, analytical tools, and automated workflows for strategy, deal sourcing, market intelligence, CRM operations, due diligence, and executive decision-making. Collaborate with the CSO and cross-functional teams while contributing to Walden’s shared agent platform. Own agent feedback loops, evaluations, observability, optimization, and reusable infrastructure using modern LLM tools, Python, data engineering, APIs, and workflow automation.