Vyapar Benefits Overview

Provides customer support to an international customer base through phone, email, and chat. Responsibilities include answering inquiries, sharing product information, troubleshooting issues, escalating complex cases, maintaining accurate interaction records, and identifying process improvements. The role requires strong communication, problem-solving, attention to detail, and proficiency with CRM software and Microsoft Office in a fast-paced, multicultural environment.

Monitors customer satisfaction through surveys and feedback, analyzes trends, develops satisfaction metrics and reports, and implements improvements to enhance customer experience. Collaborates with cross-functional teams to resolve customer concerns and drive positive outcomes.

Develop scalable full-stack features using React and Node.js, including responsive frontends, backend services, REST APIs, database schemas, business logic, testing, debugging, and performance optimization. Collaborate with product, design, and engineering teams, contribute to code reviews and CI/CD processes, and maintain secure, reliable applications serving millions of users.