Jobs at VusionGroup

Own the technical product management and lifecycle evolution of scalable IoT infrastructure across hardware, connectivity, wireless communication, and software platforms. Translate business and customer needs into technical requirements, coordinate R&D and cross-functional stakeholders, evaluate system trade-offs, support validation and launches, and assist sales teams with complex technical discussions. Ensure infrastructure is reliable, secure, maintainable, and aligned with the overall IoT product strategy.

Handle customer support tickets and inquiries by phone, email, and ticketing tools; troubleshoot system, network, and software issues; coordinate resolutions with third-level support; assist with solution installation and configuration; analyze inquiries; document processes; and prepare reports. The role requires strong customer communication, German proficiency at C1 level, English skills, initiative, teamwork, and willingness to travel.

Processes sales orders, maintains customer and sales records, issues invoices, monitors payments, and provides order updates. Coordinates with Sales, Logistics, and Accounting to support accurate order-to-cash execution, customer inquiries, policy compliance, and process improvement. The role requires strong organization, communication, problem-solving, prioritization, and customer service skills, along with SAP and Excel experience and fluency in English and French.

The Key Account Executive is responsible for prospecting and managing a portfolio of Tier 1 accounts, developing relationships, and achieving sales targets. They collaborate with departments to organize proposals, report competitor information, and assist marketing efforts.

As an Embedded Linux System Engineer, you will evaluate and design the OS core, maintain embedded functionalities, debug issues, and support systems optimization while enhancing software offerings and processes.

The Business Value Engineer collaborates with sales to design, demonstrate, and validate IoT solutions for retail, ensuring alignment with customer needs and facilitating solution adoption.

The Senior In-House Counsel (Patents) will lead the management of Vusion's patent portfolio, collaborate on patent strategies, manage outside counsel, and support IP risk management efforts.

Serve as a strategic, hands-on HR Business Partner for the Americas, advising leaders on talent, organizational design, employee relations, performance management, change initiatives, and compliance across Canada, the US, and Mexico. Drive talent reviews, succession planning, workforce planning, and people-data insights while supporting hiring, onboarding, development, and offboarding. Champion culture, inclusion, and high-performance practices and partner with HR specialists to deliver practical people solutions.

The Customer Success Manager at Vusion will build strategic relationships, ensure service excellence, manage performance, and drive value for clients to achieve desired outcomes.

The DevOps role involves CI/CD management, automation setup, troubleshooting, and developing documentation in cloud environments with a focus on Azure technologies.

The Key Account Executive will manage client relationships, achieve sales targets, develop new business opportunities, and ensure successful solution delivery in the retail sector.

Build and maintain cloud infrastructure and CI/CD pipelines, manage Kubernetes environments, monitor and improve reliability, participate in incident communications and RCAs, support security reviews and automation, and optimize costs and deployment processes while contributing to production readiness and continuous improvement.

Lead technical solution architecture, design, testing and PoCs for the VusionGroup platform in retail accounts. Guide customers to realize platform value, collaborate with sales and internal teams, support RFP/negotiation, update CRM, coach stakeholders, and travel to client sites as needed.

Lead end-to-end strategic implementation programs for major retail customers by coordinating cross-functional teams, managing scope, timelines, budgets, risks and governance, building executive relationships, driving customer adoption and transformation, and improving program management practices.

Lead end-to-end delivery of customer projects for retail IoT: support pre-sales, define requirements, coordinate cross-functional teams, manage scope/budget/risks/timelines, act as customer contact, perform on-site installation/configuration when needed, report progress, and ensure handover and continuous improvement.

Support customers across Italy and Eastern Europe through implementation of Vusion solutions: design technical solutions, configure the platform, coordinate and monitor implementations, troubleshoot integrations and infrastructure, liaise with Sales/Product/Customer Success, lead pre-sales teams, and act as single technical contact to ensure successful deployments.

Drive Japan growth via strategic partners: manage partner relationships, co-develop business plans, qualify and advance sales opportunities, lead customer meetings and proposals, support pricing and contracts, and ensure partner and customer success through coordination with delivery and customer success teams.

Support customers across Italy and Eastern Europe during implementation of Vusion solutions. Work with Sales, Product and Customer Success to design technical solutions, configure the platform, coordinate and monitor implementations, troubleshoot integrations and infrastructure issues, lead pre-sales teams, and act as primary operational contact to ensure successful deployments.

Lead and deliver complex retail customer implementation programs in Tokyo, coordinating cross-functional teams, managing scope, timelines, budgets, risks and governance, driving customer adoption and continuous improvement, and building executive stakeholder relationships.

Manage and grow strategic retail accounts in Japan for IoT/cloud/edge retail solutions. Prospect new key accounts, promote and deploy product offerings, prepare tenders and proposals, collaborate cross-functionally, build relationships from store level to C-suite, develop integrator partnerships, maintain CRM, contribute to forecasts and represent the company at events and trade shows.