Teams at VusionGroup

Handle customer support tickets and inquiries by phone, email, and ticketing systems. Troubleshoot system, network, and software issues, coordinate resolutions with third-level support, assist with solution installation and configuration, analyze inquiries, document processes, and prepare reports. The role requires strong customer orientation, communication, initiative, German proficiency at C1 level, English skills, and willingness to travel.

Supports supplier sustainability communication, ESG data collection and validation, carbon footprint and energy data management, LCA software maintenance, ESG assessments, reporting inputs, due diligence, and sustainability process improvements. Collaborates with international manufacturing, sourcing, R&D, quality, and ESG teams while supporting customer requirements and regulatory compliance.

Own the technical product management and lifecycle evolution of scalable IoT infrastructure across hardware, connectivity, wireless communication, and software platforms. Translate business and customer needs into technical requirements, coordinate R&D and cross-functional stakeholders, evaluate system trade-offs, support validation and launches, and assist sales teams with complex technical discussions. Ensure infrastructure is reliable, secure, maintainable, and aligned with the overall IoT product strategy.